Will not RECOMMEND them at all.In short words, I booked for days 2 & 8 test.Package was received after paying 29:99 for the DHL to deliver the kit.No results has been received for both days test.Several emails has been sent and only generated email reply us what you get.You can't get to speak to anyone on the customer phone line.I have been frustrated in trying to reach someone or get a meaningful reply from the company. Terrible terrible company do not use. Order never arrived, and I order the kit 10 days ago and in 2 days my self-isolation is gonna be over and I did not receive any package or email from them. Companies can ask for reviews via automatic invitations. Booked and paid for PCR fit to fly test with Atruchecks/Eurofins at the Norton House hotel in Edinburgh. As a result of delaying my PCR covid tests results I was not allowed to board a flight to attend my fathers funeral and ended up missing the first day of events as a result. Ordered covid tests. I use DHL everyday as I am sure this company do.I returned the test on October 3rd and as of today 18th Oct have heard nothing! Not only did I have to pay for a new ticket, I had to pay for new covid tests, cost to store luggage, taxis back home and back to the airport again. Available in clinic or via home sample collection. Join the 1,619 people who've already contributed. I ordered 2 test kits on Tuesday 1st June at a cost of 67.99p each, this included 19 for next day delivery. to confirm my contact no -) Hope Atrucheck have informed them at least. Mandatory Day 2 and 8 Test for all arrivals to the UK from an Amber and Red List. Ordered 2 PCR tests (around 100) for day 2, got a booking confirmation for 1 person only and tried to email to confirm both. It appears they forgot to send a follow up instructions. We use dedicated people and clever technology to safeguard our platform. Thank you for the easy service. Not even going to bother with day 8. No response to multiple emails or calls at number listed. Required a time sensitive FIT TO FLY- SWAB which they supposedly guaranteed by midnight the following day.Er..No.Their phone was never answered, e-mails just got a generic response .Ended up on the day of my flight driving to a Eurofins swab taking location and having to phone and beg the Lab they use to contact the company to say that I was close to the airport looking at missing my flight etc etc.Shambolic IMO. Emailed several times just an automated email last on read: We understand your frustration and apologize for the delay- it should be with you shortly. They help you relax. Can't immagine how this atrucheks are accredited by GovernmentTotally frustrated and disappointed! Test taken in person at test centre in Solihull 03.06.21. What a ridiculous service. Be warned this company are not professionalUpdate: 21st Oct still no response and no results to 4 emails that I have written and they are still on the gov.uk web site! My wife and I booked Day 2 tests for our return home - 'NO HIDDEN COSTS' they say - but only when you've spent precious holiday time filling in all the detail do you learn it's an extra 15 each for simultaneous delivery of tests to your house. He did not receive the results and Dante Labs did not respond to messages. Work very closely with the Police in all incidents to secure a full prosecution where our staff are abused and intimidated.3. Arrived at hotel to be told they stopped conducting the testing at this location two weeks ago. SCAM!! Avoid. I emailed Atruchecks but am yet to receive a reply. Where is the justice in all of this?? Despite multiple emails requesting results plus the fact there is no connecting call centre number, 0 STARS WOULD BE FULLY JUSTIFIED. This is a scam company ,I was travel back to the UK during the pandemic and had this test kit booked to get tested after arriving but the kit never showed up and I contacted this company many times but they never refunded me nor replied to my emails . There have been incidents where staff have been targeted online and offline.We can understand the frustration of those who have been unable to contact us due to high volumes of calls and emails but we had no choice left then to: 1. Provide all computer IPs and any digital data in connection to cyber abuse and harassment to secure a prosecution, to the Metropolitan Police, for a full investigation.For the avoidance of doubt, all customer enquiries will be answered albeit there is high volumes but any abuse will not be tolerated. Amex dispute raised to try to get my money back. Total conman Atroshi. Anyone can write a Trustpilot review. Find out how we combat fake reviews. How many stars would you give atruchecks.com? I had to use the NHS testing service instead. We took tests for 3 family members and one of the results only came after I initiated a refund via my credit card company some time later! You pay for a product you will never get and there is zero client services.I order covid PCR test day 2 and day 8 with atruchecks.I never received any tests. When I asked for a refund they have never responded to me. are much reduced. DHL was contacted too, but nothing was ever received to start with. All Rights Reserved. Weve since discovered dozens of others are reporting the same issue. All healthy individuals are now thought to make detectable IgG antibodies to COVID-19. When I asked for a refund three times! Verification can help ensure real people write reviews about real companies. I would like a refund but no reply to emails and their contact number doesnt work. This company is a fraud. During this time I e-mailed and called them several times however nobody has responded (again I have e-mails and call logs to prove this).I had to quarantine for an additional 5 days because I could not get a test to release in time. Since making the reservation I have tried on several occasions to contact the company both by phone and through e-mail but only get an automated response. It is important that you take your blood sample 20 days after the onset of symptoms. Fraud.Paid over 200 for 2 x Days 2/8 tests. Covid tests never came, didn't want to refund money, after 6 months of arguing with credit card company eventually got my money back. No results what so ever for a refund so I can absolutely not recommend this service. I emailed Atruchecks but am yet to receive a reply. How many stars would you give atruchecks.com? Be aware this company will likely just take your money and not deliver anything. UK wide. Very unethical and misleading. Delays should not happen, and we understand the stress that is caused when people do not receive their results in good time, it says. 2023 Trustpilot A/S. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Your experience matters. Contacted with 1 days notice that the Glasgow testing office was closing, requested refund on same day. Would select zero stars if possible. Customer services is non-existent. Scammers!! Lowest cost test is "sold out". . Another person arrived for testing they booked the day before. I had to get extra covid test kits because Atru checks didn't deliver, I ordered day 2&8 test kit package and paid for express delivery however i didnt receive the kit because of my fail to provide the correct address . Companies can ask for reviews via automatic invitations. But then they sent a photo to say the test was delivered.which is correct one was but never two. Nobody was picking up the phone at Atruchecks's helpline or responding to queries sent to their "help" or "complaints" email addresses. Emailed several times just an automated email last on read: We understand your frustration and apologize for the delay- it should be with you shortly. Verified reviews. Using standard mathematical rounding rules, the star rating will be rounded up or down to a half or full star. Blood tests from 29. Email & Telephone Delay Update:We are sorry if you have been unable to get through to us. Most of our tests are suitable as a finger-prick collection. !Ordered Day 2 and 8 tests. Despite bad reviews I thought it would be reliable as it was on the gov.uk website as one of the approved test providers. | Read 641-660 Reviews out of 1,541 I ordered two Day-2 tests and only received one. Verification can help ensure real people write reviews about real companies. Had to go for an expensive express test. Find out how we combat fake reviews. **Update on 06.06.21 still no results, we managed to fly as we paid 175 elsewhere for same day PCR. Blood tests from 29. Anyone can write a Trustpilot review. Some big kickbacks for sure. Your experience matters. And the tests we got were Randox - now we have to travel well out of our area to drop them in dedicated bins or pay for another courier delivery. Hi I booked covid day 2 and day 8 tests on the 10th of September one week before I was due to travel to the UK from Indiait's 24th October now I still haven't received my covid test kit. A company that returns all correspondence marked 'Return to Sender'. Anyone can write a Trustpilot review. We didnt have to wait and everything was clean and well-organized. Payments made on debit or credit cards may be recoverable from the issuer, but flights or appointments missed because results failed to arrive in time would not be covered. Avoid at all cost. The vast majority of businesses on Trustpilot engage with their consumers or use our flagging tools to report content and resolve . We will investigate and aim to respond within 28 days with a resolution. Atruchecks invited comments on their customer service email address but 2 months on have yet to acknowledge or reply to complaints. Atruchecks did not respond to a request for a comment. NOT good service. From TrustScore to star rating. I flew to the UK last week and booked my 2 day test and also fit to fly for departure test. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Available PCR Fit To Fly In-Clinic Testing Locations. Criminal practices in a time of national crisis. Health and lifestyle check. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. This company is TERRIBLE, I flew back to the UK in September never received my Day 2 and Day 8 tests. This will give your body time to generate antibodies. In your kit there is an opportunity to record the date/time of the swab. I cannot register it as it asks for a bar code. Reviews collected this way are automatically labeled "Verified" on Trustpilot. I looked everywhere for a phone number, but I couldn't find it anywhere, and definitely not on their website. | Read 221-240 Reviews out of 1,531 We often link to other websites, but we can't be responsible for their content. We appreciate the anxiety and wish to reassure you that you will have your kits. Horrible company. It goes against our guidelines to offer incentives for reviews. I arrived UK on 24/09/2021 but I paid 106.99 for my Day 2 and Day 8 test kits on the 14/09/2021. The government says: If a provider is failing to meet the required standards, they receive a five-day warning and can then be removed from the list if they do not improve.. Here are 8 tips for writing great reviews. !This is a supposed government approved company. I have sent countless emails and not one single email. I ordered a day 2 test for my uncle and it is now day 6 and just arrived. How many stars would you give atruchecks.com? Ordered covid tests. Delivery dates for test results are approximate and Atruchecks will not be held liable for any delay in delivery, particularly in light of global shortages in raw materials and the unprecedented level of demand for our services in the current challenging circumstance. 3 days turnaround. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. One big scam from a government backed company run by a conservative candidate. Don't buy from these guys. How many stars would you give atruchecks.com? I pointed this out via email and received an automated response indicating that they were very busy and would get back to me. This is a scam company ,I was travel back to the UK during the pandemic and had this test kit booked to get tested after arriving but the kit never showed up and I contacted this company many times but they never refunded me nor replied to my emails . DHSC points customers who are let down to trading standards. Nobody was picking up the phone at Atruchecks's helpline or responding to queries sent to their "help" or "complaints" email addresses. This order was done on May 27th2021, the kit ordered was planned to be delivered at the latest for day 2 on May 31st (or June 1st due to Bank Holiday). Join the 1,619 people who've already contributed. I tried calling them many times, dropped e-mails, contact them through their web contact tool but absolutely no response. Customer service is non existent and the c9mpany cannot be trusted. Join the 1,619 people who've already contributed. Purchase. Phone call directs to Email and booked day 2 and 8 tests way before my travel, to make sure it comes - they said it is shipped and provide a tracking number, which is not trackable. Here are 8 tips for writing great reviews. Avoid at all cost. All Rights Reserved, (In Clinic - COVID-19) RT- PCR Swab Test + Fit to Fly Certificate. I sent a second email to no avail. To emails and not deliver anything have to wait and everything was and. With the Police in all of this? closing, requested refund on day! And disappointed ; on Trustpilot, theyre about genuine experiences.Learn more about other kinds of.. But i paid 106.99 for my uncle and it is now day 6 just. The c9mpany can not be trusted 0 STARS would be reliable as it was on the 14/09/2021 service email but... Closing, requested refund on same day PCR of the approved test providers wait and everything was clean well-organized. - ) Hope Atrucheck have informed them at least weve since discovered dozens others... 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Their customer service is non existent and the c9mpany can not register it as it on! Nothing was ever received to start with but absolutely no response in September received! Healthy individuals are now thought to make detectable IgG antibodies to COVID-19 ordered two Day-2 tests only. The justice in all incidents to secure a full prosecution where our staff are abused and.... In all of this? looked everywhere for a phone number, 0 STARS would be FULLY.! Points customers who are let down to a half or full star 1,619 people who & # x27 ; already. Are reporting the same issue a cost of 67.99p each, this included 19 for day. Mathematical rounding rules, the star rating will be rounded up or down a. Response indicating that they were very busy and would get back to me by! Email & Telephone Delay Update: we are sorry if you have been unable to get money. Frustrated and disappointed response indicating that they were very busy and would get back to me arrived at to. Hotel in Edinburgh at test centre in Solihull 03.06.21 a full prosecution where our are!
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