You may be able to: contact your GP, nurse or other healthcare professional for advice and support. I contacted the drs about my mental health detailing how I needed help as I was not in a good place. Copyright, Attenborough Surgery 2023, Bushey Medical Centre, Carpenders Park, Holywell Surgery & Tudor Surgery, Requesting your Medication Online Information, You Can Choose And Use Any of These Four Surgeries. Flu vaccinations - Under 65 At Risk Groups. We've put some small files called cookies on your device to make our site work. Contact Us Get in touch with your nearest surgery or contact us out of hours in an emergency Get in Touch . order repeat prescriptions. Some pharmacists also offer other services like diabetes and blood pressure monitoring. Normally I have meds delivered, which has been an excellent service. Cancel a medication order View medication requests I can't see the request new medication link Request repeat medication Cancel a medication request Nominated pharmacy We make it easy to register you and your family. By continuing to use this site you are agreeing to itsuse of cookies. Attleborough Surgery GP has total 18669 registered patients, out of this there are 9301 female registered patients and 9368 male registered patients. Attleborough You can contact this general practice using the phone number 01953 453166. I believe that I may have an adult umbilical hernia. Attleborough Surgery is a GP/Doctors practice in Attleborough. Pharmacists are experts in medicine and can advise you on over-the-counter and prescription medicines. Request repeat medication or managing existing requests. Attleborough Norfolk NR17 2AS Get directions (opens in Google Maps) Phone Reception 01953 453166 Online Visit GP surgery website Online health and prescription services Log in with your usual website or app Start using online services Sign up or log in using the NHS App Find another GP surgery Last updated: 29 April 2014 Accessibility How long must this keep going until someone fully investigates? For more information, see the dispensary page. Unable to get through to reception to book an appointment, unless you wait for over 40 minutes Anonymous Reply from Attleborough Surgeries Thank you for your feedback. We are doing our best to advertise these details on social media and within the Practice and are as equally frustrated with the problems faced by our patients and the significant workload being experienced by our staff when trying to help resolve issues with an App that we have no control over. You might be able to get your medicine sent to you if the pharmacy you have nominated offers that service. At such times we then continue to offer telephone access but only for urgent requests. [subject to staffing levels as a result of Coronavirus]. Attleborough Surgeries provides primary medical services to approximately 18,400 patients from two sites in Attleborough, Norfolk as a member practice of the NHS South Norfolk Clinical Commissioning Group. Station Road SurgeryStation Road Your feedback is being submitted, please wait To find out how to complain about your care please call us on 0808 168 9669 or email enquiries@healthwatchnorfolk.co.uk. Have been waiting for medication to be added to the repeat prescription list to no avail but now not possible to actually see the list. NR17 2AF Map. Many of these issues have now been resolved and we are seeing a reduction in our phone call queue times. Cant get through on phone. We'll be in touch shortly. For more information about Smart Pharmacy, click here. Following a missed Brain tumour by the surgery resulting in Major surgery to remove I have been prescribed medications by NNUH which I have informed the dispensary need to be on repeat, they have not been added as a repeat medication and when I requested them through the poor online system the information somehow got misconstrued and sent to the Dr incorrectly and then wasn't noticed when Dr signed off and sent to Pharmacy. 56.78% were satisfied, of 213 respondents. Send your request to attenborough.prescriptions@nhs.net Please put your name and date of birth in the subject line of the email. If you need to add or change your nominated pharmacy, follow the steps below. 56.7% vaccinated, of 1602 eligible people. Anonymous Reply from Attleborough Surgeries Thank you for your feedback. There are also other online services and apps you can use to order a repeat prescription. We are setting up a new delivery service for our dispensing patients. There is an intermittent issue and we are not able to accept new tickets at the moment. NR17 2AS Map, Queens Square SurgeryQueens Square 72.0% vaccinated, of 3946 eligible people. This means you can order your medicine when you need it without having to see a GP until your next medicine review. You might be able to get your medicine sent to you if your nominated pharmacy offers that service. The Nominated pharmacy section with a nomination Nominate a Smart Pharmacy. If we receive your request before 10.30 Monday to Friday it will be ready within 48 hours. Obviously this needs to be checked out (preferably by a doctor rather than a practice nurse) Every time I visit the website the appropriate enquiry forms are 'temporarily' disabled due to illness and staff shortages. This method is quicker and safer and can include any pharmacy of your choice. If you have been advised by the surgery that your medication review is due, please complete a review. We are all busy and I know the surgery is too so I appreciate that they can only do what they can do, but please can someone tell me how to even get as far as requesting an appointment? Medical record. Repeat medication | Patient Access Support Portal Repeat medication Medication Assistant Smart Pharmacy prescription statuses Updates you will receive with Smart Pharmacy. Attleborough Surgeries are based at 2 sites, Station Road & Queen's Square. (Note that ordering several items at once to be counted as one prescription). If you take medicine regularly you'll usually have a repeat prescription. Patients can select a Smart Pharmacy as their nominated pharmacy in the Account section. Some high street pharmacies also deliver. You can now submit a request for your repeat medication using the internet. Let us know your preference. Watch our video on nominating a pharmacywhen requesting your medication. As with any large change project, while the driver for the change was to bring about a number of benefits, it is not without some issues arising that we are working hard to resolve. Extremely poor admin. NR17 2AS Map, Queens Square SurgeryQueens Square Including Station Road and Queens Square branches. Your prescription will be sent by EPS [Electronic Prescription Service] to your chosen pharmacy. NR17 2AF Map. Let us know your preference. If not, you'll need to order your medicines from your GP surgery each time. We are sorry for the experience you had when trying to contact the Practice by telephone. Messaging. (If you make your request by post, please enclose a stamped addressed envelope). Attleborough Surgeries, along with the majority of primary care providers is currently faced with an unmanageable workload. Next review due: 21 August 2023, Other services you can use to order a repeat prescription. Only your overall rating, comment and name (if disclosed) will be visible online. Unfortunately we are unable to investigate the matters that you have raised without patient identifiable details. More information on the service can be located here. If you are on regular medication and require a prescription, you can request your medication in the following ways; Please put your name and date of birth in the subject line of the email. The Practice employs a wide range of experienced and qualified professionals, including Advanced Care Paramedics and Nurse Practitioners who work in support of our GP colleagues. This service, which is available throughPatient Accessallows you to view all the items in your repeat medication list and select the ones you wish to request. More than half of GP practices are connected to Patient Access with more joining every day. Thank you for your feedback. We would also like to use analytical cookies to understand how our site is used and improve user experience. What has happened to this surgery? Thank you for subscribing to our newsletter. nter a postcode to find a local pharmacy. Station Road SurgeryStation Road Before you make your choice you can read more about our cookie policy. Request repeat medication If you would like to request repeat medication, follow the steps below. Attleborough Surgeries Back Prescriptions Repeat Prescriptions Order your repeat medication. Pharmacists can give you advice and treatment for many health problems and advice on how to improve your health without the need for an appointment. The NHS App now requires newly registered patients to input an ODS Practice code. Call the repeat prescription number 01387 242747 - a 24hr a day answer machine. Attleborough Surgery NR17 2AS 6 miles away View Details > Beechcroft And Old Palace NR5 0RS 7 miles away Attleborough Surgeries Repeat Prescription Request If you do not have a NHS App account, you can use this form to request any repeat prescriptions from the Practice. Notice Our monthly delivery service supports our most vulnerable patients. Norfolk Select Repeat Medication from the menu, then New medication order. We would also like to use analytical cookies to understand how our site is used and improve user experience. The website wasnt working. NR17 2AS Map, Queens Square SurgeryQueens Square We would also like to use analytical cookies to understand how our site is used and improve user experience. Reply from Attleborough Surgeries We would like to reassure our patients that we have not stopped authorising any repeat medication from Llloyds direct or any other pharmacy. Patient does not provide medical advice, diagnosis or treatment. If you still need help with using Patient Access, you can visit our Support Centre online. Before booking an appointment please follow our triage system to choose the appropriate route for you. I don't need an urgent appointment but I do need to speak to a doctor at some point in the near future. We are a Practice of 18,700 patients and are working through these arrangements as all repeat requests are being made, but this is unfortunately causing a short term problem for our patients for which we would like to apologise. I think this is disgusting to ignore mental health in this way. Accessibility Before you make your choice you can read more about our cookie policy. Powered by 100% Renewable Energy. You can order a repeat prescription by logging into your account using the NHS app or NHS website. I tried calling but was 25th in line and after waiting for 30min and getting to 22nd, I gave up completely. You'll be able to collect your medicine in person when it's ready. Functionality status of the Practice system for enabling the use of online Patient Record Access Services for 'online patients' to view their Detailed Coded Care Record, GP could allow patients to view detailed coded records online but has not yet enabled the functionality, Total number of 'online patients' registered to use an online Patient Record Access Service to access elements of the Detailed Coded Care Record. Unfortunately an issue that has come to light that we had not been made aware of was a change to the NHS App, which our patients have struggled to gain full access to in order to request repeat medication. These individuals can assess, diagnose, treat and many can prescribe and it is not always necessary to see a GP. Our website will then sign-post patients to a range of self help resources, contact details for NHS 111, the walk-in centre or local pharmacy services for minor ailments. Owned and run by the NHS, the app is a simple and secure way to: Speak to a doctor, nurse or a different clinician. Please also note that if you receive your medication from a pharmacy, additional time may be needed for them to process your request once it has been authorised by a GP. Find out how to renew your repeat prescriptions. Request repeat medication or managing existing requests. However, if we receive the request after 10.30am Monday to Friday it will be ready 48 hours from the next day. The NHS Access app is no longer working. Or they might be able to let you know when it's ready to collect. removal of moles and skin lesions) - provided in-house; . Your pharmacy of choice is referred to as your nominated pharmacy. Send your request by post or fax it to your normal surgery of attendance. If you wish your prescription to be available for collection from elsewhere, e.g. NR17 2AS Map, Queens Square SurgeryQueens Square Attleborough In future you may wish to consider registering for our Online Services. If you have already registered to use the on line appointment booking facility, this service is now also automatically available to you. We would like to apologise for the issues you experienced on this occasion. Patient access was part of our old clinical system and is no longer available now we have moved to a new system and on-line ordering now needs to take place through the NHS App. Send secure messages to your GP. Alternatively, you can nominate a pharmacy when requesting your repeat medication. Attleborough Surgery is one of the leading GP practice in Attleborough and it is located at Station Road, Attleborough, Norfolk, NR17 2AS. Attleborough Surgery is one of the leading GP practice in Attleborough and it is located at Station Road, Attleborough, Norfolk, NR17 2AS. Do one of the following: Select New medication order from the Latest repeat medication order section of the homepage. In all cases please order your prescriptions at least 2 working days before they are needed. Make a written request using the Practice tear off prescription request slip. The majority of our work now comes through our on-line system, but when we are full, we do need to switch this off in order that we can safely manage the workload that we have already received. Please do not use this message box to request other items of medication or send enquiries to the surgery. By asking your local pharmacist to request on your behalf. Repeat medication. There's more information about prescriptions in your NHS account. 76.88% reviewed by GP, out of 160 patients diagnosed. Stay up to date with the latest government guidance. We are a family general medicine practice. In all cases please order your prescriptions at least 2 working days before they are needed. Care Quality Commission Inspection Ratings. By asking your local pharmacist to request on your behalf. Total number of prescriptions ordered using an Online Patient Transaction Service. Attleborough We will use a cookie to save your choice. But you can ask for your medicine at your GP surgery if you do not want to do this online. NR17 2AF Map, Station Road SurgeryStation Road Admin enquiries. Do not submit any queries about your medical condition or medications. Ask your GP surgery which service your GP surgery uses. Attleborough We would like to reassure our patients that we continue to provide a high level of face to face appointments across all of our clinical staff, including GP appointments. Total number of accesses of a patient record by an 'online patient' with Detailed Coded Care Record access. Analytical cookies send information to Google Analytics. Let us know your preference. NHS Norfolk And Waveney CCG is responsible for effective clinical commissioning of Attleborough Surgery. Analytical cookies send information to Google Analytics. see parts of your health record, including information about medicines, vaccinations and test . This information helps us identify trends and gaps in our information gathering, enabling us to provide more detailed evidence to the people responsible for providing your care and health services. Station Road SurgeryStation Road Unable to get through to reception to book an appointment, unless you wait for over 40 minutes Anonymous Reply from Attleborough Surgeries Thank you for your feedback. Or they might be able to let you know when it's ready to collect. Diabetes - Managing Blood Glucose Level (HbA1c). We are sorry to read of your concerns regarding your medication and the clinical care provided by the Practice. However, if we receive the request after 10.30am Monday to Friday it will be ready 48 hours from the next day. Attleborough We have worked hard through our Facebook platform and advertising within the Practice to keep our patients informed of what they need to do to manage this and we hope that the call demand will reduce as patients resolve their issues with the NHS App, which unfortunately is a national App which we do not manage or control. There are 3 ways to order a repeat prescription from your GP surgery. Page last reviewed: 21 August 2020 Analytical cookies send information to Google Analytics. Order your pet's repeat prescriptions online and we'll let you know when they're ready to collect . We continue to proactively advertise additional posts to increase the capacity that we can make available to our patients, but when our capacity is full we unfortunately need to switch our on-line forms off, in order that we can safely manage the demand that has been received that requires clinical review and a response. Attleborough Norfolk NR17 2AS Get directions (opens in Google Maps) Phone Reception 01953 453166 Online Visit GP surgery website Online health and prescription services Log in with your usual website or app Start using online services Sign up or log in using the NHS App Find another GP surgery Last updated: 29 April 2014 Accessibility If you are a patient that we dispense to, are housebound and do not have a regular carer/family member that can routinely collect your medication, please ask our dispensary team about this service. The full comprehensive report on the April 2018 inspection can be found by selecting the 'all reports' link for Attleborough Surgeries on our website at www.cqc.org.uk. Due to extraordinary circumstances face-to-face appointments may be difficult. My mother left hospital with a head injury. If you have a repeat dispensing prescription, your GP will have already approved your prescriptions for a specific period of time. Only when I went to collect did the observation of the pharmacy staff bring this to light, mainly because they've been fulfilling these prescriptions for the last 12 months. As I type this I am number 15 in the call queue! Toggle navigation Find-My-Doctor.co.uk. We will use a cookie to save your choice. Please also allow at least 2 working days, which excludes weekends and bank holidays, for your request to be processed. Unfortunately during the date of your call, we had just changed our clinical system and many of our patients were experiencing significant issues with downloading the NHS App to use for ordering repeat medication. Using your NHS account. Patients can select a Smart Pharmacy as their nominated pharmacy in the Account section. Unfortunately I am unable to review your specific clinical record without patient details, but a GP will always be aiming to manage patients need, risk and clinical priority when reviewing a request for help and advice. 84.48% within a recommended level, out of 799 patients. Please allow 2 working days before collecting your prescription. coughs and colds) can all be treated effectively with help and advice from your pharmacist. You have nominated your pharmacy of choice. The Patient Access Support Centre can only deal with technical queries in relation to the Patient Access web and mobile applications. 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