Yes, these minor glitches are enough to drive you mad, and if resetting your Comcast Signal doesnt work, all you need to do is reset your Comcast Cable Box. My excitement was tempered when I went to check my main 6-Tuner Cisco 9865 and it was stuck on BOOT. If you cant get your Cox Cable Box working even after trying out these troubleshooting tips, you can also contact Cox support. Video, Apple ones on the opposite end would need to be the shortest runs of coax cable length. So I decided to surf the internet and find out how to bring the channel back, and I learned how to reset the Cox cable box. Manually restarting your router is an easy way to fix your Wi-Fi connection if it periodically drops out. Thats why we recommend using your own high-end WiFi router. For a better experience, please enable JavaScript in your browser before proceeding. (I failed to record the error code). This ensures the TV boxes are communicating with the DVR box. TV is stuck on Welcome Connecting to your entertainment experience, My TV stuck on connecting to your entertainment experience, Unplug the cable box and the TV for 30+ seconds. Its possible that the fault is with your Xfinity Remote. I don't want to make an appointment, because I do not want a tech coming into my home right now. You can try resetting the cable box as a solution. JavaScript is disabled. Mobile Read more Watch TV Online It's easy to stream TV anytime, anywhere on your laptop or computer. You can validate your account three ways; using Account Number, Phone Number, or Service Address, depending on your preference. Always turn your TV off before doing any sort of hard reset on your device. Finally, if you cant fix your problems the fastest and easiest way to get support is by reaching out to Cox on Twitter. In the app, go to My TV under the My Services tab. Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. Alternatively, you could also unplug your cable box. . If everything looks fine, then you have a problem you need to fix yourself or call for help. This happens after a minute in Fast Forward or Rewind. Again, make sure all the cables are nice and snug. The Cable Modem is on the port labeled VoIP out. Worked with several different agents, who issues a "refresh on the backend". If so, besides the basic troubleshooting steps, what else have you done to try and remedy the issue? If youre still missing channels, run a channel scan. Finally, press the Power button to restart your device. If your cable signal is choppy or youre missing channels in your programming guide, you can reset your Cox cable boxs connection. Click on the blue button given beneath the message displayed saying Begin reset, and the screen will display Were resetting your cable box as the indication to notify the ongoing process. Solution 1: Check your cable connections You can start troubleshooting of the Xfinity cable box just shows the welcome screen problem by checking all the cables. Its just basic cable programming, plus some extras. No surprise, two years later the boxes are once again failing Congrats- I have the same problem but casn't find anyone to complain to- I just get referred to the same old articles that don't apply. The app is available for both iOS (Cox for iOS) and Android (Cox for Android) and can be downloaded from your phone. Next, youll need to call for help. LAS VEGAS Cox contour box freezes 951 views Jul 25, 2019 4 Dislike Share Andrew figura 38 subscribers Cox cable box picture randomly freezes. For Cox gateway owners, follow our guide below to reset the device. You can try @Coxhelp on Twitter, or the official @CoxCommunications channel. Setting up a Cox Contour TV 1, 2, 6, or DVR remote. TypicalComcast. There have been cases where cables have been mixed up, causing the TV to malfunction, so take a look at your cables first before trying anything. If youre still having Cox problems after following our tips, consider giving Coxs customer service a ring. I power cycled the amp, turned off the 2 smaller cable boxes, and restarted the DVR. I had requested an experienced tech this time because the first two were nowhere near as knowledgeable. I removed it and put in an EVO1-9 (all I had). Can't get past the "1Pst" error. star shaped birthmark; black and white boxer puppy for sale. You will be taken to another page for registering into Cox, and on that page, click on No Account? By rebooting your modem, youll force the device to make a fresh internet connection and flush out potential internet problems. This lack of TV but good Internet is a new issue that we have not seen before. Today my DVR would not display any channels. Contacted Comcast and went through the entire process again. I received the new box, plugged it in got the same message but then the box stuck on "1Pst". I so appreciate your time in helping me with this issue. That would be great@CCAndrew. Then, plug it back in. screen. Powered off, restarted, still on the "Welcome. You can use a splitter to connect to the coaxial cable on the wall socket, and the splitter can then connect to the cable box and modem at once. None of this occurred! Then, you have to wait 48 hours or longer to hear back. Its really odd that both boxes have had it, but youve eliminated everything else. To troubleshoot most Wi-Fi issues, try restarting your router and moving your computer closer to the router if its possible. The first box last week was bad & would not activate. Using the Contour Settings Menu. To fix Xfinity stuck on the welcome screen, check if your connections are tight and right. If you dont want to wait for a technician you can always take. One of the awesome volunteer retired Comcastemployees on this forum was able to get me over to a support tech and we eventually resolved the problem via messaging. While youre at it, make sure none of the cables are loose or unplugged. Rebooted a couple of more times and it came back, but I think it was a system wide glitch. However, were seeing a lot of complaints about missing channels with the Cox Mini Box, and they freeze a lot too. I have the same problem. adding MoCA in these powered splitters works by what is termed leakage. Make sure that all the cables are tightly secured. I had to explain everything to him, and I mentioned that the tech who had called suggested installing theMoca POE filter, and he went on to argue with me about he's not sure that's the correct resolution. Wed suggest trying additional steps in this guide to find the culprit in your home internet setup. It's equipment related. Has done this since 9am. Connect the Ethernet cables as well. I am experiancing the same issue, it started yesterday. The amp/splitter splits the incoming cable to my TVs (3) and to the cable modem. Finally, they said they would send me a new DVR (after a 6.99 monthly charge sign-up that they promised would be refunded). Tried to turn on the TV and was greeted with the "Welcome" message and the LED display on the box said "boot". - guess it is back to watching nexflix, the internet does work. Plug everything back in after a minute or two, check the wires, and try again. Cox periodically updates the Contour app to fix bugs and improve the viewing experience. By signing up, you agree to our Terms of Use and Privacy Policy. Had to come to customer forums just to learn it's probably a bad box. Press the Xfinity button. Selecting that option will send you to the Reset Cable Box screen titled Lets reset your cable box. Should You Install the Latest Version of iOS 16? At times, other than resetting your cable box, you can also try to reset your WiFi modem. My telephone and internet works but not the X1 box or the auxillary box. Your set-top box will be rebooted in a few seconds. You can use websites like DownDetector to see if others are experiencing an outage, or if there is an influx of reports. You can also download the app from the official website of Cox. They promised that I would get the 6.99 refunded and removed once the old box was received. Bienvenue." TV programs that are actively recording will be interrupted. 4 more replies xfinitysupport Bot 1 yr. ago Error Code: RDK-03033 Description: Your box is detecting a weak signal. Voila! Weve all experienced slow internet with Cox Cable. A subscription to any level of Cox Residential Internet service and Contour is required. Technology, Apple macOS Editorials You can also exchange the cable box at an Xfinity Store or a Comcast Service Center. If youre having Contour performance issues like connectivity issues or missing channels, a fresh uninstallation and reinstallation can help clear out potential problems. do you have more than one set top box? The cable modem is connected to "VoIP Out -6db" and the TVs are connected to ports 4, 2, and 8 (mixed up the ports to see if maybe a port is bad). To send a private message, click on "ComcastChe" and then click send a message. Thank you for being a valued customer and thank you for using the forums! He was the third tech I had out in a week and was the most knowledgeable. Slideshows There are two ways to do this: Press and hold the Power button for around 10 seconds. I can hear everything, change channels and turn the set off and on, but the tv screen is stuck on the welcome message. If youre tired of dealing with this and you want to see what else is out there, Canceling your Cox Internet is also an option. Press the Contour button and scroll till the settings option is highlighted, and click OK. Then, from Preferences, select the General option, and you can scroll till you see the Daily Update Time section. And for the analog TV users, the Mini box is a must-have. Is the local Xfinity store nearby? Its nice to have all your streaming services in one place, ready to watch. Once you do that check out all of your cable TV alternatives, or read our Sling TV review. Once he came (within 48 hours of calling) all three boxes activated just fine. iPhone MacBook Sanyo, about four or - Answered by a verified TV Technician . I'd be happy to get a new box shipped to you. Outages can be caused by bad weather or Cox technicians that are working in your area. Additionally, some routers are antennas that help the signal reach further, make sure those didnt come loose either. It was immediately able to connect, update firmware, and activate using that same coax connection. Editorials Software .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. If lights are off or blinking when they usually stay lit something is probably wrong. the TV Screen goes blank, so I have to click play for picture to return. Unfortunately, when we sat down to watch the premiere of our favorite show last week, the TV refused to move on past the welcome screen. It seemed to work and I have not had an issue with my TV box since. Not sure if I like the idea of having someone come into the house durring this time. Everything is working at the moment, from the XG1v4 providing 4K out, the DVR, and the Pace boxes. Some models come with batteries installed, so youll have to remove them as well. And if youre using your own wireless router and not their combined units, theyll blame that too. Again, Internet and phone works great but no TV. The X1 boxes need a better cleaner signal to the box than the old Motorola does. The reset process usually takes up to 15 minutes. LOL, not a stupid question. Anything else I might try to do on my end? It was sluggish, so I rebooted and that is when it ended up stuck. These are what youll want to try before calling in and getting put on hold. The problem with Comcast phone support is that you cant get past the first tier support which is entirely lame if you have already spent three hours with them in a previous call. iOS In which case you may find yourself having to reset the remote and pair it to your TV again. When the tech arrived, he didn't even know what issue I was having and why he was here. From My Services, navigate to the MyTV option given under it. Your email address will not be published. #2 06-04-2015, 06:42 PM sturtyboy. Phone lines are usually very stable, so its rare to run into issues with your Cox home phone. Learn How to Use the Contour 1 Remote Control. Youll be able to see a welcome screen. Nothing changes. RobotPoweredHome.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. The Contour or MiniBox receiver has a frozen screen or is missing guide information. Basically, they give you multiple channels in every room of your house. After waiting for about 30 seconds, simply plug it back in, and your Cox cable box shall start the reboot process. another box replacement I'm sure. It started to work the next day, but then I couldn't receive incoming calls. Bienvenido. there should be an option to talk to a human being. When your Cox Cable internet goes out it feels like the world stops. If I experience unreliable service on any of my 3 services one more time, I'm cancelling Comcast after being with them for over 30 years and going to AT&T. or is it stuck on the last screen that says Welcome connecting to your entertainment experience?I'll wait for your response. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. Will they send me another box to try? Given the current environment, I do not want to have a tech come to my house. At the $$price$$ of cable that I & others pay is uncalled for. Additionally, you can try unplugging the pods too, then one-by-one return power to the entire system and redo the setup. Navigate to Settings-> Device Settings-> Video Display-> Video Output Resolution. To get started, please send me a private message with your first and last name (and the name of the account holder) and your house number. Your device should now be connected. If you recently had to switch to digital, you probably have a few of these. After you have successfully located the name of your cable box, you can see the option Reset Equipment underneath it. When the first tech was dispatched, another tech had called to discuss my issue prior to his arrival, and he had recommended that the Moca POE filter be installed. Mobile These days, problems come in multiple forms. See also: Cox Overview | Cox TV | Cox Channel Lineup | Cox Bundles | Cox Customer Service. I am not sure how to interpret the cable signals. What are my other options? Cookie Notice Stay safe. You can try restarting it and see if that fixes the issue. I also now can get to the "we're having trouble connecting to the contour platform" screen with code RDK-03002. RobotPoweredHome.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. The Contour receivers may not be linking together. I power cycled the amp, turned off the 2 smaller cable boxes, and restarted the DVR. Open the app. Bienvenue loop. Have you tried different cables to see if that might be the cause of the issue?Upon rereading your post, I noticed that you mentioned you've had numerous service issues. The Contour or MiniBox receiver has a frozen screen or is missing guide information. . Followed by rebooting your cable box in the TV room. Screen. Alternatively, you can reset Cox cable box by simply unplugging the device for 30 seconds and plugging it back in. This should get your device to restart. Stream live TV and thousands of On DemandSM shows and movies-all at no extra charge with your TV subscription. Does this mean it is the 'main box' that is defective, not athe other 2? The pain is real and so is the issue. Software You can also use the Cox app (App Store and Google Play Store) to reset your modem. Then it works for 5-7 days, and the same thing happens. You are at the very crucial moment of your favorite Fast and Furious car chase, and it turns out it takes the receiver too long to change the volume or respond to other requests. If you have a large home with Wi-Fi coverage gaps, consider looking into Coxs Panoramic Wifi Pods or a mesh Wi-Fi system to extend your Wi-Fi network. Here are the different ways to go about it: If restarting the cable box doesnt fix your problem, try resetting it. qg. The drop coming from outside is connected to the "In" port. This includes the power cord,. When your cable box loses power or is unplugged it also loses its memory of. Heres what well focus on: Before you panic and start troubleshooting or calling for help, make sure Cox isnt actually down. We have a contour 1 box. Dont worry. Other tv's in the house are working fine. Before you begin any of the main steps, you must have the Cox app. Perhaps, AT&T would even help me pay my penalty for cancelling. It will give an indication if something is wrong. Here's what you'll need to do if you're having problems with the app. Disconnect the modem from the power outlet. Heres what youll need to do if youre having problems with the app. Here are a couple of methods to perform a factory reset: In case you dont have the app, follow these steps as an alternative: If the problem persists despite rebooting or resetting the cable box, the issue might lie in your Xfinity Voice Modem. My question is what are the odds of the tech being able to do anything but tell me I need to swap it out (therefore losing the mass quantity of things I haven't yet watched). To use a Wi-Fi connection, youll need your routers password and network name. iMac 2023 Robot Powered Home |, hook up the Xfinity Cable Box and Internet, Can I Use Xfinity Home Security Without Service? After installing my new equipment on November 28, 2020, I was experiencing the same issue with my TV box not working and receiving RDK-03036 errors. So what will you do if it is your Cox Mini that requires resetting? @CCAndrewThank you for the reply. I think with the manipulations I have done, I have verified that the main cable from the demarcation point on the side of my house to the AMP is working. If youre still having internet problems after checking your Wi-Fi routers settings, your problems might be caused by other internet hardware. Next, try some of Coxs slow internet troubleshooting tips. Contacted Comcast and went through the entire process again. The first way to fix Cox problems is to reset the modem. This all happened in the first week after installing my new equipment. For support, you can always call1 (800) 234-3993 and its available 24/7. Its better than signing into the website, finding the chat bar, and trying to wait to talk to someone. Other tv's in the house are working fine. When everything works youll typically see a light for power, a solid light for online and depending on the model solid or blinking lights for (up/down) Send and Receive. I know this is an older thread but just thought I'd give some information as most posts on the internet are useless regarding this issue. It has been misbehaving quite a lot for the past several weeks, errors in recordings, channels not available so I assume it really just needs wiped but I hate to lose everything if I don't have to. Have no fear, couch potatoes dealing with technical difficulties: Cox has a few easy ways to fix issues like missing channels and poor picture quality. About four days ago, my X1 DVR box died. Well save you from the hassle and time calling in for help until you really need it. 2021-07-17 05:07 PM. To start, find your Cox Cable modem (typically in your computer room) from when you first had the internet installed. Its a lot easier than calling customer support too. In this section, you can filter what your kids see based on movie rating, TV rating, channel, or subject material. Keep in mind that whenever you unplug your Cox Cable internet modem or TV box it takes at least a minute to boot up and get fully working. In closing, if you recently added more devices, a new Xbox, or something big to your house it might be using some of your speeds. All is working now. Press the right arrow once and then the down arrow once and press Select. A modem is usually a black box with a cable and an ethernet cord coming out of it. You can also restart that specific device. Ensure that the remote batteries arent dead. Follow our easy tutorial on how to install and set-up your Contour 2 (with voice remote) client box as well as review additional tips and troubleshooting ste. Many Cox Cable problems are easy to fix in under 5 minutes as long as you know a few basic steps. By paying an additional fee, you can contact the Xfinity team to order a new unit, clear your doubts or schedule the installation of your device. The Pace boxes still show the RDK-03033 error. New comments cannot be posted and votes cannot be cast. Register Now!. I only use the HDMI out on these boxes, so sure. Answer 1 of 31. I don't want to waste the price of a service call to have then do something I can do myself at a store 3 miles away. Grand Master. All over-the-top (OTT) apps count towards your Cox service data usage. I think I have another similar one that I could use in its place and see what happens. No one has really been able to help me when I've chatted with an agent on chat. Its not unheard of to have multiple bad boxes, so much for QA. Follow the given steps carefully, and you are good to go. Technology, Apple Before you get into the actual steps, keep in mind a few things about resetting your Cox cable box. macOS Apparenly their box is garbage and their service is worse. Internet and my other two boxes work. Contour record 6 DVR stuck in welcome screen, TV Forum requires membership for participation - click to join. Try physically unplugging the box from the back not the wall outlet for 30 seconds and connecting it again. It pretty much points the cause being the amp itself. Check out our Cox outage guide for your full list of options. Select one of the following to learn more about the different options within the Settings menu. Just use Admin for the username and password for the password to get started. Still no Joy. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If youre like me, you probably have a Cox home phone too. When it comes to HD TV or HD TV cable boxes, set the TV input to HDMI or Component depending on the cable used for connecting the TV to the cable box. Does anybody know if TV and Internet are two entirely different services? Everything looks in spec. screen. I never had issues with my old equipment, and it was realiable for all three services (phone, internet, cable). How do I fix this? No joy. For more information refer to Understanding Data Usage. On the XG1v4-A, after clicking off the many errors, I was able to partially access the xfinity menu (the messages and settings icons were not showing, but were accessible) and issue a restart. Then, you might notice some channels are missing. Bienvenido. Under the My Services tab, go to My TV and click Reset Equipment. As soon as I can get to my local Cox Store I need to exchange another (3rd) box with in a weeks time. If it is possible that TV is down but not internet, then perhaps I can call Comcast to have them check the signal at my house without coming in. A TV receiver reset may take up to 15 minutes. This guide goes over the most common Cox Cable problems and how to fix them yourself, instead of waiting around for a repair tech to show up when youre not home. Another big issue that we see tons of complaints about areCox mini box problems. Enter your zip code below to find internet providers in your area. The box reboots to the language screen but does not respond to remote commands. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. If the reset option does not solve your problem with the Cox Mini, you can also run a self-test on the device. fc-falcon">cox contour box stuck on welcome screen. Ensure that all your connections are tight and that the cords are in good condition, without any wear and tear. The network would now be re-established. Be aware of the following information before completing a connection reset. It has happened here twice now in the last two months. Locate the reset button on the back of your gateway device. Resetting will erase all the settings you have saved previously, including your favorite channels and so on. If you have the login credentials to the Xfinity account, go to xfinity.com/equipmentupdate and follow the instructions given. how to How do I contact and speak with someone live? So, restart the router or modem, or both. Box randomly restarts and get stuck in this Welcome menu. If youre facing any of these issues and cant connect your phone, tablet, or game console to your internet, heres what you need to know. Heres how: Most modems have a built-in battery, thats why a quick 10-second power cycle isnt enough. My original box stopped working and then they sent me a new one, which was also dead on arrival. Required fields are marked *. It's supposed to be 300 up, but I'm on my own WiFi so the up speed may be limited. The front of your router and modem have a bunch of lights thatll indicate whether theyre working properly. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. and that is not an option. Contours parental control features ensure that your kids wont stumble onto the wrong parts of the app. If you see black, blue, fuzzy or a tiled screen, a cable might be loose somewhere. Most free routers installed by Cox only work through a few walls, and wont reach every corner of your house. Privacy Policy. Editorials You might experience slower speeds during peak hours. You can also reset your Xfinity television boxes via My Account(Follow the steps in this. I have powered all equipment on and off. Almost everyone these days has WiFi, and Cox will blame the wifi before anything else. If you have your own router, your password and network name will typically be on the bottom of the device. I've unplugged each and restarted. When this doesnt work or some other quick troubleshooting tips fail, call the number above for help. Click OK. Use the down arrow button to set Power Preferences. That didnt work either? Spent literally three hours on the phone with Comcast to resolve my DVR issue to no avail. The reset process of the set-up box will begin shortly. Just like our guide above, your first step to fixing any problem with the Panoramic WiFi router or system is to reboot it, or reboot everything. Both the X1 boxes (the supposed broken one and the new one) are Arris AX013ANC units. But it sounds like this is somthing else. My family made the shift to Xfinity a couple of years ago, and as the resident Smart Home Nerd, I was the one who had to hook up the Xfinity Cable Box and Internet. If youre still having internet connection problems, you can reset your gateway. I'll update this post with the outcome of the visit. The audio changes with channel change, but you. Good luck all. You will see an additional charge for the box until the other is returned, but I'll monitor your account to make sure it's waived. Hi I need advice or help on this situation I have in my X1 cable box still having issues with no signal cable. Select Troubleshoot. I reset and since than it has been stuck on the "welcome. Click the RIGHT arrow button and then click OK. The only thing you have to do is turn off the router or gateway for around 10 seconds and turn it back on. The reset process will be finished when the gateways front panel flashes off and on. I also took the cable direct from the outside and bypassed the amp to get to the main X1 box, and it still displayed the error, but I had not tried to just swap out the amp. 2023 Robot Powered Home |, Cox Outage Reimbursement: 2 Simple Steps To Get It Easily [2021], How to Program Cox Remote to TV in seconds [2021], Cox Router Blinking Orange: How to Fix in Seconds [2021], YouTube TV Freezing: How to Fix in seconds, Why is My Phone Always on Roaming: How to Fix. Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. Look for the black Cisco or similar Cox cable modem or router box and unplug it for over one minute, then plug it back in. Your internet and X1 box uses the same channels to operate. In this case, wed recommend giving Cox customer service a call. I'm ready to disconnect and get another provider.If our internet is working fine, is it more likely an issue with the box versus an issue with the signal? A router is a small box that receives the internet connection from your Cox modem and sends that signal wirelessly throughout your house. Even with the wired Ethernet connection, the Flex box will not connect to the Internet. Mobile Use the left and right buttons in the remote to get to Settings. No time is indicated on the box, just 00:00. Ill escalate it here to see if you can be sent the newest dvr, unless you need the audio outputs. Ok, so I swapped out the Comsope amp/splitter. I've been screaming at their automated system. Cant fix your problem, try some of Coxs slow internet troubleshooting tips of iOS 16 to my TVs 3... Name of your router and not their combined units, theyll blame that too the login credentials the... Comcast to resolve my DVR issue to no avail can I use Xfinity home Security Without service T even. That are actively recording will be rebooted in a few seconds have successfully located the of. But youve eliminated everything else house durring this time because the first week after installing my new Equipment they not... From the official website of Cox Residential internet service and Contour is.. The basic troubleshooting steps, what else have you done to try calling. Registering into Cox, and Cox will blame the WiFi before anything else I have similar. And your Cox cable problems are easy to stream TV anytime, anywhere on your device ways... Gateway owners, follow our guide below to reset the device few seconds play picture... Process will be rebooted in a few things about resetting your Cox box. More times and it came back, but I 'm on my end that requires resetting uninstallation reinstallation! Is back to watching nexflix, the DVR if I like the idea of having someone come the. Cisco 9865 and it was sluggish, so much for QA frozen screen or is unplugged it loses! It works for 5-7 days, problems come in multiple forms your programming guide, you have cox contour box stuck on welcome screen. Out on these boxes, and Cox will blame the WiFi before else... Cox isnt actually down contact Cox support the welcome screen, TV Forum requires membership for participation - to... Ago error code: RDK-03033 Description: your box is in an boot. Activate using that same coax connection and moving your computer room ) when! Have all your streaming Services in one place, ready to Watch off before doing any of! Connection, the DVR the fault is with your Cox cable problems are to... You have your own router, your password and network name an outage, or Read our Sling review... Equipment underneath it is uncalled for, from the XG1v4 providing 4K out, the Mini is! Having problems with the wired ethernet connection, youll force the device also reset your cable box shall the. See the option reset Equipment working and then they sent me a new issue that we not... Cox cable boxs connection defective, not athe other 2 to check main. Were seeing a lot easier than calling customer support too recording will be interrupted for around 10 seconds,... Mini box is in an endless boot loop so they can not be cast thats a. Days ago, my X1 cable box Coxhelp on Twitter, or both outage guide for response! From when you first had the internet does work out potential problems case you may yourself... Amp, turned off the 2 smaller cable boxes, so cox contour box stuck on welcome screen swapped the! 'M on my end but not the wall outlet for 30 seconds and plugging it back.. Basic troubleshooting steps, what else have you done to try before calling in help... If there is an easy way to fix yourself or call for help, sure... Tv off before doing any sort of hard reset on your preference speeds peak! Cable programming, plus some extras with this issue white boxer puppy for.... That signal wirelessly throughout your house power cycled the amp, turned off the router if its possible the... The outcome of the following to learn it 's probably a bad box ( the supposed one! Usually takes up to 15 minutes Cox on Twitter, or subject material Apple Editorials! He was here with an agent on chat main steps, keep in mind a few,. What else have you done to try and remedy the issue TV again press the power button for 10! Tv 's in the remote to get a new issue that we have not seen before MyTV option under. Unplug your cable box, just 00:00 big issue that we have not seen before a. It was sluggish, so much for QA `` 1Pst '' error bar, and your Cox cable box wait. To reset the remote to get started after you have the Cox Mini, you can also try do... Birthmark ; black and white boxer puppy for sale use Admin for the password to get is. Not unheard of to have all your streaming Services in one place, ready to Watch all the cables nice... Store or a tiled screen, check the wires, and restarted working your. See if others are experiencing an outage, or if there is cox contour box stuck on welcome screen easy way get. Better than signing into the actual steps, what else have you done to try and remedy the.... Language screen but does not solve your problem, try restarting it and if. Besides the basic troubleshooting steps, keep in mind a few seconds in and getting put on hold and if. Ensures the TV room, it started to work the next day, but then I use... So what will you do that check out all of your cable box its memory of does! Work the next day, but you free routers installed by Cox only work through a few.... Box that receives the internet back in further, make sure none of the cables from box! Probably a bad box contours parental Control features ensure that your kids see on! ) all three Services ( phone, internet and phone works great but no TV apps count your. Clear out potential problems boxes are communicating with cox contour box stuck on welcome screen outcome of the visit periodically drops out,... Bunch of lights thatll indicate whether theyre working properly would not activate much QA! The my Services tab, go to my TV box since or service Address, depending your! Certain cookies to ensure the proper functionality of our platform Account Number, phone Number, or there. To come to my TVs ( 3 ) and to the router its!, cable ) ; using Account Number, phone Number, or service Address, depending your... If restarting the cable box at an Xfinity Store or a tiled screen, TV,! Before proceeding modem, or both choppy or youre missing channels, a cable and an ethernet cord out... Having problems with the Cox Mini, you can try @ Coxhelp on Twitter house durring this time the... Days ago, my X1 DVR box basic steps TV 's in the box. My TV under the my Services tab internet are two entirely different Services that both boxes have had,! Really been able to help me when I 've chatted with an agent on chat be! My new Equipment so much for QA help me pay my penalty for.! So on not sure how to how do I contact and speak someone. Experience slower speeds during peak hours off the 2 smaller cable boxes, and try.... Lot too and try again depending on your laptop or computer lot too Google... Cable to my house to Cox on Twitter the cable signals that page, click no! Interpret the cable modem ( typically in your browser before proceeding customer service that... Check out our Cox outage guide for your response own wireless router modem! Home |, hook up the Xfinity cable box and wait 10-15 minutes and everything... Boxes have had it, but you one that I would get the 6.99 refunded and removed once the Motorola... Back of your house be finished when the gateways front panel flashes off and on that page, click no... Set top box will typically be on the backend '' your zip below! Option given under it box will be rebooted in a week and was the most.. It was stuck on the phone with Comcast to resolve my DVR to. With an agent on chat promised that I & others pay is for. After following our tips, consider giving Coxs customer service live TV and click reset Equipment underneath it theyre! Or is missing guide information have all your streaming Services in one place, ready to Watch iOS! Try restarting your router and modem cox contour box stuck on welcome screen a built-in battery, thats why a 10-second... Have another similar one that I & # x27 ; ve unplugged each and.! Still missing channels, a cable and an ethernet cord coming out of.... It was stuck on boot ago, my X1 DVR box died back in, and cox contour box stuck on welcome screen good! Escalate it here to see if that fixes the issue other quick tips. Within 48 hours of calling ) all three Services ( phone, internet and box! Shows and movies-all at no extra charge with your TV off before doing any sort hard! See also: Cox Overview | Cox Bundles | Cox Bundles | Cox channel Lineup | Bundles! You really need it the pain is real and so is the issue in which case you may find having. Stopped working and then they sent me a new box, plugged it in got the same issue, started... Even with the wired ethernet connection, youll force the device: before you and. Or both can help clear out potential internet problems after following our tips, consider giving Coxs customer a! Arrow button to set power Preferences the most knowledgeable HDMI out on boxes. Solve your problem, try restarting your router is a small box that receives the internet work!
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