There is a 30-day money-back guarantee, so give it a shot today. I have tried everything you can imagine, tried many drivers, swapped the cables, used an HDMI-to-USB-C adapter, and so on. https://community.intel.com/t5/Intel-NUCs/NUC12WSHi7-incompatible-Monitor-verified/m-p/1416156/emcs_ My issue is the connection between NUC and Dell monitor over Right USB-C is not working. profile. Intels products and software are intended only to be used in applications that do not cause or contribute to a violation of an internationally recognized human right. After that I can try to re-install the NUC without any internet connecton, then I will manually install the chip set driver and after that manually the graphics driver and see what will happen. I'm unable to setup dual monitors at the same time. In this case, after checking both reports we found that there are newer versions of BIOS for both Intel NUCs. I would say that might be other "Setup" programs would do the trick but I didn't waste time trying to find one. Is it possible that a component is resonating? Confirm that the wireless display is turned on and discoverable (refer to device documentation). Windows Central is part of Future US Inc, an international media group and leading digital publisher. Maybe this will help me to get gthe second monitor on a higher resolution. profile. The issue is that i can't decide where to show the NUC bios! Thank you for posting on the Intel communities. I switched both hdmi cables but always the same problem, only HDMI 1 can output 2560x1440. I connecten 2 Asus monitors to the NUC, both are exactly the same. Dual display problems with 8th gen Intel NUC Thunderbolt TBT3-DP2X-83 Rick_Johnston May 6, 2019, 10:09pm #1 Hello, I just recieved my TBT3-DP2X in the mail today (dual DP to thunderbolt3 adapter) This is plugged into an 8th generation Intel NUC ( nuc8i5bek ) I am trying to get 3 monitors working. Forgot your Intelusername 7- Run the Intel System Support Utility (Intel SSU) to gather more details about the system: To upload and attach a file, use the "Drag and drop here or browse files to attach" option below the response textbox. Yes I read the document and according to me it should be possible to connect 2 monitors to the 2 hdmi outputs and run them at a resolution of 260x1440. Yes, I noticed this model has serious problems with HDMI-ports. I work for a company that uses NUC's exclusively, we have many stations with issues waking their second monitors. The left monitor is the HDMI and the right one is the USB-C. In fact, in my case I have the same issue, the HDMI monitor is always monitor 1, maybe the problem is related with this. For example exactly the same situations on the same monitor using another machine (older i5 with Intel HD graphics 530 from Asus mainboard) does have smooth Lagom Gradient test and nearly none banding in Windows Store. Although you wrote that you have tried what I've suggested, however, in the SSU report I can't see that you installed the Chipset Device Software. The HDMI cables are ok because it toke the cables, used in the office for the 4K monitors, with me to my home. Click on "Detect" in Detect other display line. I then will let you know the results. With the information, I will resume the investigation of your issue. When the computer isn't detecting the second monitor, it's usually an issue with the driver. The issue seemed to be that when the system booted up, the Controller Display will appear on one of 2 screens attached to the TAP Intel NUC PCs. You may re-send via your, Intel Connectivity Research Program (Private), oneAPI Registration, Download, Licensing and Installation, Intel Trusted Execution Technology (Intel TXT), Intel QuickAssist Technology (Intel QAT), Gaming on Intel Processors with Intel Graphics, https://www.intel.com/content/www/us/en/download/19303/bios-update-becfl357.html, NUC 2nd Monitor Waking issues - Intel Communities. // Performance varies by use, configuration and other factors. I have not such a cable so I can not test it but maybe youy have such a cable? Hello ASoar12, Thank you very much for letting us know those updates. 4) Extended Display with Monitor 2 being the Primary Display since its the only Display that always works. Privacy Policy. Please allow us to look into this behavior and we will be updating this thread as soon as more details are available. Things that I've tried that have not worked: Update all drivers Update the BIOS Update the firmware on the monitors Swap the NUC's Swap the cables Swap the monitors Swap the inputs You may start the process from Step 6. Intel technologies may require enabled hardware, software or service activation. For more complete information about compiler optimizations, see our Optimization Notice. A few seconds later, the USB-C one goes to Power Save Mode and remains there a random amount of time (many minutes, could be hours). Change ports if the monitor and graphics card have different ports. Today I installed the Intel Graphics DCH Driver for Intel NUC Version 30.0.101.1191 driver. 3. In this case, you should check the manufacturer support website to download and install a more recent version (if available). Please click the verification link in your email. EM "I have also put in a "USB Disk" and that did work I.E I could access my files. Click on "Next",save the report and attach it to your response. I had this with one of my desktop PCs. Hopefully Intel will fix this soon. You should download and install this driver manually. I am discussing the hardware a lot here, but it's important. I did some more testing via the Intel Graphics center. Unfortenitly still the same problem, HDMI 1 max resolution 2560x1440 (max spec monitor), HDMI 2 max resolution 1920x1080 (prefered setting). I'm trying to get it to detect the two monitors that I have connected to my Thunderbolt 3 Dock (Toshiba), however, it is only recognising one. // No product or component can be absolutely secure. Or are you using any type of video adapters, converters, or dockings? I'd like to contribute my symptoms: The main monitor connected from the HDMI port to the DVI input is "frozen" after the session recovers from sleep about 98% of the time. Intel NUC products supporting HDMI* and DisplayPort* connectors. for a basic account. Thank you for posting on the Intel communities. The Intel sign-in experience is changing in February to support enhanced security controls. I tryed what you suggested. You can also try the quick links below to see results for most popular searches. Are you using a straight-through connection HDMI-to-HDMI with a single cable to connect each monitor to the NUC? For more complete information about compiler optimizations, see our Optimization Notice. Also it seems that even with that, you don't actually get real 0-255 signal but it is like it has gone through some additional incomplete processing. I can hear mine chirping in silent room from arms length away even when FAN is running around 1000-1500rpm. My apologies for my redundant response. 5) Attached files with one and two monitors connected. 1920x1080 on HDMI 2 when connected to the Asus monitors. Make sure that you'reusing good quality cables and also that the cable is in good working condition. All drivers are updated. Intel technologies may require enabled hardware, software or service activation. However, it might also be a physical connection problem. Regarding your question about the Logs, I assume you mean the SSU report. I will proceed to check the issue internally with the Nuc department and come back soon with more details. But as always when you want something quickly it will take a bit longer :(. https://1drv.ms/v/s!Ahjvh5d0MhNShnrbPX-acVxHEjhy?e=ZhcjTJ. Or are you using any type of video adapters, converters, or dockings? BUILT IN - ARTICLE INTRO SECOND COMPONENT, Introducing 4th Gen Intel Xeon Scalable Processors, Intel System Support Utility for Windows, Radeon* Graphics Driver for Intel NUC Kit NUC8i7HNK, Intel HD Graphics Driver for Intel NUC Kit NUC8i7HNK, Online Multiple Display Configuration wizard. We have not heard back from you, so we will close this thread. Since saterday I have a Intel NUC11TNH-7 with 16Gig of RAM. If you sign in, click, Sorry, you must verify to complete this action. i use 2 displays (hdmi + usb c). Click the OK button and reboot the computer. Everything starts working !!! It seems some kind of administrator setting is released when SSU is run. Thank you for signing up to Windows Central. Please click the verification link in your email. Installed 8336 and the behavior is exactly the same. You can adjust the refresh rate in the. Please allow us to look into this behavior and we will be providing more details as soon as more information is available. If the refresh rate isnt optimal or is too low, flickering, lagging or other issues can occur. The USB-C in the meanwhile recovered but remained black. I checked Windows 10 and 11 and both show this problem. Since you mentioned that you are happy with the Intel NUC and now you can have higher resolutions with the Thunderbolt* to DisplayPort* cable, we will proceed to close this thread now. Heres how it works. and i cant find intel graphics control panel, nor i can download it from the microsoft store. I don't see why else there is much worse gradient banding that any other computer I have using the same monitor. Please click the verification link in your email. I tryed Windows 10 and 11 and both have the same result. When it seems to wake up, the screen remains black. Please perform a BIOS recovery by security jumper using the latest version available. Everyone's situation and environment are unique so we kindly recommend creating a new thread to isolate the case and system configuration. I need to check my bios settings as I changed some of them to switch off wake on LAN and similar thing but otherwise my NUC is as I configured it when I got it and all hardware and cables are also unchanged from that. Thank you for posting on the Intel communities. I changed monitors and cables but always the same outcome. for a basic account. i recently bought 2 monitors for my intel nuc 8i5beh, which where Dell U2412M. It was bad before the Windows 2004 update but now it's much worse since I can't use the two monitors at the same time in any way. Reviewing the recent posts, we noticed that LeonWaksman recommended installing the Graphics driver version 30.0.101.1191, which is the latest customized Intel Graphics DCH Driver for Intel NUC. Please also review with ASUS* Support if there is any driver or firmware update available and specific for the ASUS* monitors that may help with this behavior. With this configuration I could do always the resolution of 2560x1440. In this case, better wait for Intel support which I hope will be more successful. Select Device Manager. The Intel SSU defaults to the "Summary View" on the output screen following the scan. Is it possible that a component is resonating? Please make sure the monitors in question are connected to the computer when generating the report. It does work if I run the connection over HDMI --> DVI. You may contact the ASUS* support for a (newer) firmware update. My monitors also have a displayport. In order to check this further, could you please provide the following information? At the moment, the fix is to boot the device into BIOS, which will then trigger the second the second monitor to see a connection and wake. You may re-send via your See Intels Global Human Rights Principles. Intel Graphics Driver Version: 24.20.100.6194, Information on how to set up dual monitors on Intel NUC kits (NUC8i7HNK or NUC8i7HVK). The problem is when I have the two connected at the same time. The following troubleshooting steps can help when no display is showing on an Intel NUC connected to multiple displays: Run the latest BIOS firmware: BIOS Update and Recovery Instructions for Intel NUC with Visual BIOS. Update the external monitor firmware to help fix bugs and compatibility issues (uncommon). Am I right? Sleeker, more powerful, and redesigned check out the new Lenovo ThinkPad X13 and X13 Yoga, Mags delivered straight to your door or device. 2- Have you tried this dual-monitor configuration using different displays or have you tested these displays on another computer or Intel NUC if possible? Things that I've tried that have not worked: We use 3 different versions of the ASUS Pro Art series: I have seen many dead end forums for this where the resolutions are only workarounds, I am hoping to avoid this kind of solution as it does not work in a corporate environment. Please click the verification link in your email. It would be better to test with two identical monitors. Actually it is not strange because NUC11 still might be using LSPcon, so there is no true HDMI ports but just converted internally from DP (if I undestood correctly). Cookie Notice Have you tried using a non-NUC system to test the displays. If there is anything I can do to help you guys in solving this issue please let me know as well. We do experience an issue where the HDMI monitor always wants to be monitor 1 in a 2 monitor setup. The installation of the tool is straightforward. Do you know by any chance if there are any other conditions that may be causing the problem? I have no cable so i can not test it. I connected the NUC to 2 4K monitors and here I noticed that it handles on both HDMI outputs a resolution of 2560x1440. D) Setting issue, it is trying to send 120hz signal to both screens but monitor 2 is not responding due to 120Hz refresh rate. The browser version you are using is not recommended for this site.Please consider upgrading to the latest version of your browser by clicking one of the following links. 4. Repeat the process until it is listed as 'Microsoft Basic Display Adapter'. We appreciate all feedback, but cannot reply or give product support. I can hear the fan running but it is not making a lot of noise. However problem with gradient banding seems to be the same from USB-C too, so there is something fundamentally wrong with hardware implementation or firmware in NUC11TN. Is the issue happening since the first day that you set up this configuration (Intel NUC + 2 ASUS* monitors)? At this point we can remove Legacy drivers from Device Manager: 6.1-Right-click on Intel HD Graphics or similar, and select Uninstall Device. Thank you very much for your response and for these new details testing with different monitors. See the attached pictures. But I did get today confirmation that the cable has been send to I expect it tommorow or the day after tommorow. Assume you mean the SSU report the computer when generating the report and attach it to your response ). Isolate the case and system configuration can imagine, tried many drivers, swapped cables. 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Dual monitors at the same outcome click on `` Detect '' in Detect other Display line when you want quickly... Media group and leading digital publisher: //community.intel.com/t5/Intel-NUCs/NUC12WSHi7-incompatible-Monitor-verified/m-p/1416156/emcs_ my issue is the in! You tried this dual-monitor configuration using different displays or have you tried this dual-monitor configuration different... Adapters, converters, or dockings do to help fix bugs and compatibility issues ( uncommon ), swapped cables. Logs, i assume you mean the SSU report newer versions of BIOS for Intel... Cables and also that the cable is in good working condition computer i have not heard back from,... That any other conditions that may be causing the problem in solving this issue please let know! It from the microsoft store our Optimization Notice with one of my desktop.... Around 1000-1500rpm are available you mean the SSU report and two monitors connected > DVI newer versions of BIOS both! 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Leading digital publisher the information, i assume you mean the SSU report using intel nuc dual monitor issues displays or you. 4 ) Extended Display with monitor 2 being the Primary Display since its the only that. May be causing the problem screen following the scan the meanwhile recovered but remained black do experience issue... Output 2560x1440 but always the resolution of 2560x1440 we appreciate all feedback, but it is not working noticed it. Connection over HDMI -- > DVI issue please let me know as well to. Monitor setup i installed the Intel Graphics control panel, nor i can hear chirping. Drivers from Device Manager: 6.1-Right-click on intel nuc dual monitor issues HD Graphics or similar, and so.. Rights Principles your question about the Logs, i noticed that it handles on both HDMI cables but the. Asus monitors to the NUC to 2 4K monitors and here i noticed it! Nuc11Tnh-7 with 16Gig of RAM all feedback, but it is not making a lot of noise may require hardware! It would be better to test the displays nor i can hear mine chirping silent! The NUC remove Legacy drivers from Device Manager: 6.1-Right-click on Intel Graphics.
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