Definitely a return visit is required!More, We were there last night for truly great dinner at the recommendation of a friend who lives nearby. We were not disappointed - the food was excellent, all cooked to order and served piping hot - a great choice on the menu, too! Improve this listing. I'm really writing this review for your staff to reflect and do better. ER 2002 Hounslow, Middlesex, TW3. 3 of my friends had arrived at 19:45 sharp, the time I had the reservation for. The other meals were equally good. How dare you! The woman looking after our table made a snide remark to one of my guests as she handed the menus. I dont live in Fife but I am reliably informed there "there is no alternative" :-), Yes we are, we have tables in front of the restaurant which allow dogs, just let us know on booking and we will sort a nice table at the front. Overall a really beautiful good quality meal that celebrates local and seasonal produce. You're rudeness, lackof professionalism and customer service skills were beyond astounding. I was upset and ready to just leave altogether. told to move back to our seat as their bookings meant after our sitting our table would become a 4. I felt belittled and slightly bullied to be honest. Jack O'Brien has been working as a Vice President, Brulee Catering at Oak View Group for 2 years. Best resteraunt in Dunfermline for fine dining and great service, Went for a catch up lunch with my sister, we decided to order some of the small plates and dine Tapas style, sharing each dish. The guy next to me did well as he got 3. Each new item brought forth delighted noises from us both, everything was delicious and beautifully presented. We were treated by a very good friend to a meal here to celebrate our Golden Wedding anniversary. Unbeknownst to you, I have extensive experience in the restaurant, hotel and customer service industry, with some of my guest having over a decade of experience in high end hotels and other high end retail stores. The food wasn't so appetising with such distasteful service. Each new item brought forth delighted noises from us both, everything was delicious and beautifully presented. The woman looking after our table made a snide remark to one of my guests as she handed the menus. Chalmers St, Dunfermline, Scotland, United Kingdom, We have been looking for somewhere in the area for years with the quality of food that jack obryans provides and until today we havent managed it. 5 Chalmers Street, Dunfermline KY12 8AT Scotland +44 1383 324720 Website. You didn't ruin my birthday because it was my guests that made my birthday special. Jack 'O' Bryan's. 283 reviews Open Now. Confused I thought this woman was telling me our table was going to be given away for a table of five and two. It completely ruined our experience and definitely affected our appetite. The restaurant was 35%More, Thought we would take a friend to dinner at Jack O Bryans so decided to have coffee there to see what it was like and have a squint at the menu. How dare you! Im not a massive dessert fan but this dessert was a game changer! Both of us were driving so no wine but we did sample a 'mocktail' each. 3 of my friends had arrived at 19:45 sharp, the time I had the reservation for. Lots of variety on the menu and it is always a struggle to decide what we are going to have, as it all looks great. The provider is registered as an . Beautifully cooked food in a nicely designed restaurant. Not at any point during our meal were we asked if everything was ok. Our water at the table was never re-filled unless we asked. 5mins later another couple are shown to that very same table we had been moved from. Everything from the tempura oysters to surf and turf were very memorable with a nice but not intimidating wine list. Then for 12 I expected more than 2 scallops as a starter. Your front of house staff, the blond older lady was beyond rude from the moment we walked in. I'm so shocked by your lack of tact and professionalism. You really should be ashamed of yourselves as you are a shame to the service industry. The food was nice but the reason I will not return is that they decided how much you should leaveas a tip! Highly recommend will definitely be dining there again when were in the area! Yes, Jack 'O' Bryan's is taking precautions against COVID-19. It's award-winning and will make you rethink the amazing-ness of this dish. It is on your bill! Staff were attentive, polite and friendly. Meaning that splitting the bill in this way was an inconvenience to her and she was letting me know. If the food wasn't so good, no none would dine here. We rank these hotels, restaurants, and attractions by balancing reviews from our members with how close they are to this location. The staff are very friendly which is always a plus. Great food demands great produce. Meaning that splitting the bill in this way was an inconvenience to her and she was letting me know. 5mins later another couple are shown to that very same table we had been moved from. No matter how many times I spelt my name you were unable to get it right on the reservation. I last ate in here not long after it opened and had happy memories of the food from back then, but it had slipped my mind until searching for a good place to eat in Dunfermline. Is Jack 'O' Bryan's implementing safety measures as a result of COVID-19? Where was Jack O'Brien born? Highly recommend will definitely be dining there again when were in the area!More, Very small portions and though the place only had 3 tables to serve for 2 waitresses it took forever for us to get our drinks. I walked in 5 minutes after the reservation and three of my guest messaged to say they would be late. The food is excellent but the lady who I think might be the owner wasnt particularly friendly, we were charged a service charge automatically despite service being shocking and at 148 for 3 courses for 2 people hugely overpriced. You will hardly forget great coffee that you can try. I walked in 5 minutes after the reservation and three of my guest messaged to say they would be late. Bryan, Michelle and all the rest of the staff are very helpful and pleasant. Are you sure you want to delete this answer? Note: your question will be posted publicly on the Questions & Answers page. This place is well known for its great service and friendly staff, that is always ready to help you. A lovely evening which we would happily repeat in the future.More, I had the unfortunate event of spending my 30th birthday here. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Get yourself along and try it David and Victoria. Jack 'O' Bryan's, Dunfermline: See 255 unbiased reviews of Jack 'O' Bryan's, rated 4.5 of 5 on Tripadvisor and ranked #12 of 181 restaurants in Dunfermline. The woman looking after our table made a snide remark to one of my guests as she handed the menus. We took the catch ofMore. Ridiculous. I'm really writing this review for your staff to reflect and do better. Food was absolutely incredible, cooked to perfection. Thank you for a great experience. On entering, we were shown to a table next to another couple in an otherwise empty restaurant. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Oak View Group. We were given plates and a knife to cut the cake, but no cutlery to eat it or to serve the cake out with. Thanks again! Closed now : See all hours. The food is excellent but the lady who I think might be the owner wasnt particularly friendly, we were charged a service charge automatically despite service being shocking and at 148 for 3 courses for 2 people hugely overpriced. Went in for meal before going to gig. One of my guests had ordered and brought a lovely birthday cake with candles on it. This means that every time you visit this website you will need to enable or disable cookies again. On entering, we were shown to a table next to another couple in an otherwise empty restaurant. I felt belittled and slightly bullied to be honest. There was only 2 of us. Get yourself along and try it David and Victoria. more, British, Scottish, Vegetarian Friendly, Gluten Free Options, Specialising in Scottish Meats, Fresh Fish, Seafood and Pastry, Reservations, Seating, Serves Alcohol, Full Bar, Table Service, There are newer reviews for Jack 'O' Bryan's. Your front of house staff, the blond older lady was beyond rude from the moment we walked in. You're rudeness, lackof professionalism and customer service skills were beyond astounding. The good was excellent. Like I said, no matter, my guests and I were happy to drink and catch up while waiting, but the service staff had made us so uncomfortable. The guy next to me did well as he got 3. Overall a really beautiful good quality meal that celebrates local and seasonal produce.More, Myself and my wife visited today for lunch excited to try the new Tapas menu. A lovely evening which we would happily repeat in the future.More, I had the unfortunate event of spending my 30th birthday here. I was upset and ready to just leave altogether. I hope you make the necessary adjustments and amendments to your staff on the service side. On entering, we were shown to a table next to another couple in an otherwise empty restaurant. the dessert menu, but opted for coffee and a couple of chocolates to finish, feeling quite full. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. A guests of mine decided to take matter into her own hands and spoke to that blond lady at front of house. Excellent lunch. Ridiculous. Mostly good service. 5mins later another couple are shown to that very same table we had been moved from. Much different from standard fare you often get. On the way out we bought some of Jacks chocolates which were divine. I'm really writing this review for your staff to reflect and do better. Get quick answers from Jack 'O' Bryan's staff and past visitors. I havent seen children when we have been in (mainly evenings) but the staff are very welcoming and everything cooked fresh so I am sure it would not be a problem but I would suggest you contact them to see what they offer for children just to be sure. It completely ruined our experience and definitely affected our appetite. We left hungry and angry as it is rudewill find somewhere else I am sure! I explained to the waitress at the cashier that each guests would pay individually for their plates (all were calculating on their phones how much they owed), I kid you not, the waitress looked at me and said on the most sarcastic tone "well that's going to be fun." Excellent lunch. We know how to treat guests and your establishment definitely does not. Felt like a topMore, This is the version of our website addressed to speakers of English in the United States. Thats where the good stuff ends. The guy next to me did well as he got 3. Can a gluten free person get a good meal at this restaurant? Overall a really beautiful good quality meal that celebrates local and seasonal produce.More, Myself and my wife visited today for lunch excited to try the new Tapas menu. I was upset and ready to just leave altogether. Learn more We will be back again soon however, so keep up the good work. The food wasn't so appetising with such distasteful service. We believe that each and every guest deserves only the best from the moment that they arrive: a warm welcome; a pre-supper cocktail; the finest cuts of meat and freshly-landed fish; attentive service; and rustic surroundings from which to watch the world pass by. Its these close ties to the farming and fishing communities of Scotland that make our dishes truly special. How dare you! I don't usually write reviews but I will take my time with this one. New York, New York, United States. That blond lady came up to me, obviously stressed and rudely said "How long will your friends be? A lovely evening which we would happily repeat in the future. I must say the monkfish wrapped in ham was a delight aswas the squid on toast and the Spanish chicken. I know exactly what you mean about this "lady". I felt so uncomfortable from the get go. Get yourself along and try it David and Victoria. But the food is good! There was a good steady flow between our courses. We neednt have worried and were very impressed by this lovely little restaurant. Hotels near Andrew Carnegie Birthplace Museum, Hotels near Dunfermline Carnegie Library & Galleries, American Restaurants for Lunch in Dunfermline, Asian Restaurants with Delivery in Dunfermline, Chinese Restaurants for Families in Dunfermline, Restaurants for Group Dining in Dunfermline. Everything from the tempura oysters to surf and turf were very memorable with a nice but not intimidating wine list. The table next to us that we had sat at was not booked until later. Does this restaurant offer table service? We were treated by a very good friend to a meal here to celebrate our Golden Wedding anniversary. I had chargrilled steak and chips which was delicious. It definitely had the wow factor in taste. A lovely evening which we would happily repeat in the future. 1100 Glendon Ave Ste 2100, Los Angeles, California, 90024, United States. Finally, it was made clear that because we were late our food orders would be put in after the table of two and five. The quality of the food is exceptional andif in Edinburgh would be a lot more expensive. Jack 'O' Bryan's | Dunfermline Please enable Strictly Necessary Cookies first so that we can save your preferences. Yes, Jack 'O' Bryan's is taking precautions against COVID-19. Please do better next time. Finally, when paying our bill, I decided to pay for my own food and the round of drinks that has been ordered at the table. Please do better next time. The staff were amazing, extremely helpful and assisted with questions and made someseriously good recommendations. Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information. I hope you make the necessary adjustments and amendments to your staff on the service side. Had their specialtyMore, Treated to lunch by our big Nephew and it was a lovely experience. We will be back again soon however, so keep up the good work. Went along to continue the celebrations for Hubbys birthday! There was a good steady flow between our courses. Gotta say this is a true gem, in a town that needs more of. We chose to sit one table up but were very quicklytold to move back to our seat as their bookings meant after our sitting our table would become a 4. Jack 'O' Bryan's #6 of 270 restaurants in Dunfermline #4 of 55 steak restaurants in Dunfermline #14 of 119 seafood restaurants in Dunfermline #20 of 144 pubs & bars in Dunfermline Add a photo 95 photos Visit this restaurant to have a meal if you feel hungry after gazing at Dunfermline City Chambers. Finally, it was made clear that because we were late our food orders would be put in after the table of two and five. My three final guests rushed in about 15 minutes late (at most). I havent seen children when we have been in (mainly evenings) but the staff are very welcoming and everything cooked fresh so I am sure it would not be a problem but I would suggest you contact them to see what they offer for children just to be sure. 5mins later another couple are shown to that very same table we had been moved from. One of my guests had ordered and brought a lovely birthday cake with candles on it. 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