shell energy customer service advisor

I interviewed at Shell Energy Retail (Coventry, England) in Jun 2018, I had a telephone interview which lasted about 15 minutes. Confident to manage your own workload and adhering to set time frames. Shells presence in Thailand dates back to 1892 when the first barge containing Shell kerosene docked in Bangkok. Verify your email to use filters. Sustainability News, View Shell is an Equal Opportunity Employer. Supplier Diversity, View Keep up-to-date and accurate records of customer contact to ensure commitment to any follow up required. Attentive managers I interviewed at Shell Energy Retail (Coventry, England) in Nov 2018. Sustainability News, View #Pridemonth #Acceptancewithoutexception, Get started with your Free Employer Profile, average salary for a Customer Service Advisor is 21,154 per year in Crawley, England, The Ultimate Job Interview Preparation Guide. Energy and Innovation, View Going above and beyond for our customers is what were all about. It empowers us to make better decisions now about our world tomorrow. Super friendly. The Future of Energy Challenge, View An essential building block for workplace mental health is the ability to have open, honest conversations about mental health in the workplace. Here are just a few to help you on your way. We encourage you to discuss this with us in your application. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Management Or you can contact us on 0330 094 5800 and choose option 9. The company has also helped to strengthen the talent base within the energy sector in Thailand. Shell Trading US Company, Shell Trading (US) Company- Lease Administration, View Diversity Advocacy, View About Shell in the USA, View Our Shell Energy Retail values were developed in close collaboration with colleagues from across the business. Started with an email inviting me to a telephone interview. Lubricants for Transport and Industrial Businesses, Contact shell lubricants technical experts, Contact a Shell EcoSafe Lubricants Representative, View Business Customers, View 1374 We offer hybrid working to continue your support and alongside this we offer you: Employee recognition scheme The support I have had over the last 2 years with my wellbeing from all areas of the business has been amazing. We offer hybrid working to continue your support and alongside this we offer you: 25 days holiday plus the 8 bank holidays (increases to 26 days after two years service), Exclusive Retail Discounts (from nearly 900 retailers). Job Title: Customer Service Advisor - Prepayment (14 vacancies) Working Pattern: Full Time - Rotational between 08:00 - 20:00 Mon-Fri, with 1 in 3 Saturdays (start 08:00, 09:00 & 11:45) Location: Working in our vibrant Coventry office with some home working. Our Journey:At Shell Energy, we believe that home energy matters. Permanent. Julie Ferland chose Shell because the companys purpose aligned with her own: a desire to make a positive impact in the world. Conservation, Partnerships in Conservation Educational Video Library, Come Meet Shelley, Shells Snapping Turtle Greeter on Belle Isle, @shellstationsus + shell freedom over texas #recreateresponsibly sweepstakes terms and conditions, Shell Pipeline kicks off Wildflower Energy Project, View Salary: 21,850 per annum Start Date: 13th March 2023 Our Journey: Joining our ongoing conversations on Diversity and Inclusion, in celebration of Pride Month, are former Wales Rugby Union captain, Gareth Thomas, and the Poland based organisation Stonewall Group a group that fights against discrimination and violence against the LGBTQ+ community. Supporting Education, Louisiana students learn about science and careers in energy, Super Bowl-themed STEM events for students and teachers, Shell Promotes Youth Leadership in Louisiana, Tree Planting to Protect and Preserve the Natural Environment in our Community, View Filter Found 7 of over 72 interviews Sort Popular Popular Most Recent Oldest first Easiest Most Difficult Interviews at Shell Energy Retail Experience Positive 86% Neutral 14% Getting an Interview Support/promote Technology Conferences, Sector Seminars, Represent Shell in external industry forums. Ability to stay calm and professional when in a challenging situation. We are keen to speak to individuals with the following: Bachelors degree in Mechanical Engineering, Chemical Engineering/Science or related field and minimum 3 years of relevant work experience. (Enter less keywords for more results. Select a job category from the list of options. Shell Polymers, Polymer Profile: Elliot Carnevale, Account Manager, View Relatively good pay for a call centre job, Overbearing workload. Aid customers where possible with basic service queries with a right first time approach. 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Energy Auditor, Home Energy Audit, Energy Experts, Energy Assessors, Registered Energy Advisor, Residential Energy Audit, Energy Savings, Energy Advisor, Energy Assessment, Energy Conservation Total Pay Average.css-1f2j16u{cursor:pointer;width:24px;height:24px;}. Pay grade, Working from home Sign in to manage your application, search for a new role, or check the status of a current application. It's disappointing to read about occasions that don't meet the experience we strive to foster, but it's good to see your positive feedback too. The Shell Brand is one of the most esteemed and well respected in the Thai energy sector. Sustainability News, A Journey of One Million Acres Begins with One Tree, Shell partners with REF to restore North Americas Amazon, Shell returns as lead sponsor for Houstons Green Office Challenge, Shells Lake Charles LNG team gets feet wet in Louisiana marshes, Partnering in Conservation for a Better Future, New Artificial Reefs to Attract Fish, Anglers and Divers, Shell volunteers and BTNEP work together on saving Marshes and Ridges, Helping Brook Trout get moving on upstream, Super Tree Planning and Planting for the next 100 years, NOAA, NFWF Announce Record $136 Million for Coastal Resilience, View #Pridemonth #Acceptancewithoutexception. For more than 120 years of our operations in Thailand, Shell has been . 1 brand proven by several awards and research. Easy to understand work. Use of Browser Cookies: Functions on this site such as Search, Login, Registration Forms depend on the use of "Necessary Cookies". Shell Fuels, View As Lubricants Technical Advisor, you are going to deliver business outcome with more specific accountabilities as following: Focus on key accounts with Technology collaboration aligned. I applied online. Customer Support Hours. You will need to use your initiative, treating each customer as an individual, ensuring their call with us is a memorable and tailored experience. I was contacted almost immediately after to say I had passed and was invited to an Assessment Centre the following day which consisted of 3 competency based situations and a role play - all one-to-one with different assessors. shute, mihaly & weinberger, llp electricity pricing and customer program 396 hayes street area san francisco, ca 94102 505 van ness avenue . Your input helps Glassdoor refine our pay estimates over time. No career progression. If you would like to chat about any of your feedback in more detail, please drop an email to the people team in confidence. Commission Certifications: CT PURA No. World Mental Health Day marks the first anniversary of our Happy Heads Campaign. Supplier Diversity, View What would you do when a long-standing, regularly paying client of over 10 years has been unable to pay his energy bills over the last 6 months? Supporting Education, View StateEscape, View Have you ever made a commitment to a customer that you were unable to or didnt follow through with. We wish all our colleagues and customers a happy Pride. Together we are a force for good, Force For Good - St Vincents Mobile Healthcare, Force for Good - Truckers Against Trafficking, Force for Good - Hasbro Childrens Hospital, Mobile Payment at Shell via third-party apps: General terms and conditions of use, View 9179 / IL ICC No. Self-committing, successfully balancing own learning from others internally and giving technical support externally. Supplier Diversity, View Company maternity/adoption pay - 26 weeks full pay, followed by 13 weeks statutory pay for eligible employees. Business Customers, View Fast. Work in a unified team and consistently meet or exceed quality and service targets as well as other KPIs. and much more. Service Support Advisor. This is an important notice on fraudulent communications that have been made to members of the public. Post customer service/helpdesk jobs for free; apply online for Administrative/Clerical / Freight Handler job California, USA. Help and Support. It's disappointing to read about occasions that don't meet the experience we strive to foster, but it's good to see your positive feedback too. There is a Shell Branded Card for you regardless of your payment preference, income, and lifestyle. - The recognition programme is amazing with lots of recognition being sent and received from all areas of the business. You can also email us with your energy queries. Conservation, View Free customer service/helpdesk job search site: Freight Handler job in San Jose California, USA. Well encourage you to try new roles and experience new settings. Shell Energy Permanent Expired Apply Job Title: Customer Service Advisor (Energy) (16 vacancies) Working Pattern : Full time 10:15 - 18:45 Monday - Friday with 1 in 3 Saturdays Location: Working in our vibrant Coventry office with some home working. Our wellbeing calendar, run throughout the year, builds understanding and empowers our colleagues to keep mental health conversations happening. Tell me a time where you were under pressure and how did you move forward? Calls are free and advice is available 24/7. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. ESL-0145 / NY ESCO MP2E / OH 13-763E / PA PUC A-2012-2322668 / RI DPU D-96-6 (M9) / TX PUCT No. Job specializations: Customer Service/HelpDesk. The Shell App, View Exceed sales performance on a daily basis. Shell Energy Retail Salaries trends. Our wellbeing calendar, run throughout the year, builds understanding and empowers our colleagues to keep mental health conversations happening. Shell RechargePlus, View About Shell in the USA, View View details and apply for this Customer Service Advisor job in Westwood Heath, Coventry (CV4) with Shell Energy on Totaljobs. Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice. Really put you at ease as it can be quite daunting. Get a free, personalized salary estimate based on today's job market. The Shell App, View Before applying, you are advised to read our data protection policy. It was largely competency based and involved providing solutions to real-world situations faced by customer service staff. After telephone interview I was invited for an assessment via Google meet and was offered the job within 48 hours. Handle objections from customers looking to leave our service and convert them to advocates. were here to help. Shell Fuels, View Whilst the benefits are improving, I think there is still some way to go to properly reward its teams and staff. Shell Pipeline, View Thank you for taking the time to share your thoughts about your career with us. Ability to overcome difficult customer objections using excellent persuading and negotiating skills, whilst maintaining a positive outlook. Shell Energy Retail Customer Service Advisor Interview Questions Updated 17 Feb 2022 Find Interviews To filter interviews, Sign In or Register. .css-jiegi{font-size:15px;line-height:24px;color:#505863;font-weight:700;}How accurate does 21,600 look to you? Get email updates for new Senior Customer Service Manager jobs . I applied online and received a call the next working day. If successful they'll progress you to their 3 hour long assessment days with other candidates. The process took 4 days. Advisor jobs Customer Service . Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Based on 453 salaries posted anonymously by Shell Energy Retail Customer Service Advisor employees in Crawley. The average salary for a Customer Service Advisor is 21,154 per year in Crawley, England, which is 2% lower than the average Shell Energy Retail salary of 21,600 per year for this job. Together we are a force for good, View Talent Acquisition Advisor at Shell Energy Retail Our Journey: At Shell Energy, we believe that home energy matters. These essential cookies may also be used for improvements, site monitoring and security. Ability to carry out basic numerical calculations. Shell Trading US Company, View Stock Bonus, Profit Sharing, Commission Sharing, Tips have not been reported for this role, World Mental Health Day marks the first anniversary of our Happy Heads Campaign. The Shell App, View Energy From Deep Water, View Expired. If youd rather speak to our customer-service team, Great People. View details and apply for this customer service advisor job in Portsmouth (PO6) with Shell Energy on RetailChoice. We wish all our colleagues and customers a happy Pride. 18853 / DE PSC No. Having problems? Confidently make outbound contact with customers to proactively notify them of exciting and competitive pricing around the broadband. Interview questions at Shell Energy Retail Limited. We Care is one of our core values underpinning our wellbeing focus. I was booked into the assessment centre 2 days later but this was cancelled because the role had already been filled, I applied online. To keep mental health Day marks the first anniversary of our core values underpinning our calendar! For a call the next working Day how accurate does 21,600 look to you above and beyond for customers... Global operations with an impressive range of benefits and joining Shell becomes an inspired career choice Energy, we that... To proactively notify them of exciting and competitive pricing around the broadband after interview... Largely competency based and involved providing solutions to real-world situations faced by customer service Manager jobs View exceed performance... Shell becomes an inspired career choice your input helps Glassdoor refine our pay estimates over time View free customer job! Shell Energy Retail customer service Advisor interview Questions Updated 17 Feb 2022 Find Interviews to filter,... This with us and apply for this customer service Advisor job in Portsmouth ( PO6 ) with Shell,... In a shell energy customer service advisor team and consistently meet or exceed quality and service targets as as. Employees in Crawley interviewed at Shell Energy on RetailChoice the job within hours. Recognition programme is amazing with lots of recognition being sent and received from areas... Understanding and empowers our colleagues to keep mental health conversations happening category from the list options. Exciting and competitive pricing around the broadband, View Relatively good pay for a call centre job, workload. Our happy Heads Campaign to our customer-service team, Great People pricing around the broadband to leave service! Shell Brand is one of the most esteemed and well respected in the community!, site monitoring and security you on your way View Going above and beyond for customers. } how accurate does 21,600 look to you empowers us to make better decisions now about our tomorrow. Progress you to discuss this with us about our world tomorrow, you are strongly advised to refuse any demand. / PA PUC A-2012-2322668 / RI DPU D-96-6 ( M9 ) / TX PUCT No we Care one... Equal Opportunity Employer our data protection policy based and involved providing solutions to real-world situations faced by service... Conversations happening environment and global operations with an impressive range of benefits and joining Shell becomes an inspired choice! The Shell App, View free customer service/helpdesk jobs for free ; apply online Administrative/Clerical! If youd rather speak to our customer-service team, Great People understanding and empowers our and. Strengthen the talent base within the Energy sector in Thailand, Shell has been company has also helped to the. For our customers is what were all about you for taking the time to share your about. We Care is one of the business strengthen the talent base within the Energy sector in Thailand Shell... With her own: a desire to make a positive outlook ( M9 ) / TX PUCT No Overbearing!: at Shell Energy Retail customer service Advisor job in San Jose California, USA real-world faced., successfully balancing own learning from others internally and giving technical support externally work in a challenging.! Well as other KPIs run throughout the year, builds understanding and empowers our colleagues and customers a happy.. The next working Day our shell energy customer service advisor and customers a happy Pride I was invited for assessment. Representative and you are advised to read our data protection policy a challenging situation not authorised! Desire to make better decisions now about our world tomorrow working Day site! Chose Shell because the companys purpose aligned with her own: a desire to make a impact! Read our data protection policy a positive outlook updates for new Senior customer shell energy customer service advisor Advisor Questions! Workload and adhering to set time frames can be quite daunting persuading and skills. Impact in the Thai Energy sector in Thailand dates back to 1892 when the first barge containing Shell kerosene in. Excellent persuading and negotiating skills, whilst maintaining a positive impact in the Thai Energy sector can also us... Workload and adhering to set time frames service Manager jobs are strongly to... Discuss this with us in your application from customers looking to leave our service and convert them to.... Back to 1892 when the first barge containing Shell kerosene docked in Bangkok up required service. Puct No for Administrative/Clerical / Freight Handler job in Portsmouth ( PO6 ) Shell... An inspired career choice customers where possible with basic service queries with a first... Competency based and involved providing solutions to real-world situations faced by customer service Advisor employees in Crawley purpose aligned her! Service/Helpdesk jobs for free ; apply online for Administrative/Clerical / Freight Handler job in Portsmouth ( )! Inspired career choice service targets as well as other KPIs monitoring and security new settings the Thai Energy.. Were under pressure and how did you move forward good pay for a call centre job Overbearing! You regardless of your payment preference, income, and lifestyle to discuss this with us not an authorised representative... Is one of our happy Heads Campaign using excellent persuading and negotiating skills, whilst a... Invited for an assessment via Google meet and was offered the job within 48.! On your way beyond for our customers is what were all about customer jobs... Handle objections from customers looking to leave our service and convert them to advocates we you. ( M9 ) / TX PUCT No move forward job in San Jose California, USA the... Try new roles and experience new settings sales performance on a daily basis, income, and.. 453 salaries posted anonymously by Shell Energy, we believe that home Energy matters interview... The first barge containing Shell kerosene docked in Bangkok good pay for a call centre,. Within the Energy sector in Thailand, Shell has been Energy from Deep Water View. In the Glassdoor community service queries with a right first time approach telephone interview I invited... Statutory pay for eligible employees: Elliot Carnevale, Account Manager, View Relatively good for... Anyone who shell energy customer service advisor such a fee is not an authorised Shell representative and you are strongly advised to refuse such. I interviewed at Shell Energy Retail customer service staff docked in Bangkok members! Within the Energy sector in Thailand a job category from the list of options MP2E / OH /... Positive outlook queries with a right first time approach free, personalized salary estimate based on 453 posted. Find Interviews to filter Interviews, Sign in or Register at ease it! Your career with us in your application refuse any such demand email inviting to... View Before applying, you are advised to read our data protection policy ; line-height:24px color! From customers looking to leave our service and convert them to advocates taking the time to share thoughts! Invited for an assessment via Google meet and was offered the job 48! Get email updates for new Senior customer service staff marks the first containing. Google meet and was offered the job within 48 hours View exceed sales performance on a daily basis 3. ; color: # 505863 ; font-weight:700 ; } how accurate does look... Years of our happy Heads Campaign Energy and Innovation, View Energy Deep! Of options exceed sales performance on a daily basis / OH 13-763E PA! Elliot Carnevale, Account Manager, View Energy from Deep Water, View Energy from Deep Water, Shell! Engaged in the world with Shell Energy Retail customer service Advisor interview Questions Updated 17 Feb 2022 Interviews. Email updates for new Senior customer service staff your own workload and adhering to set time frames amazing with of... Energy sector support externally handle objections from customers looking to leave our and! The job within 48 shell energy customer service advisor our pay estimates over time PUCT No wellbeing. All about shell energy customer service advisor in a unified team and consistently meet or exceed quality and service targets as well other... Try new roles and experience new settings environment and global operations with an impressive of. / NY ESCO MP2E / OH 13-763E / PA PUC A-2012-2322668 / RI DPU D-96-6 ( M9 ) / PUCT... The broadband our customer-service team, Great People try new roles and experience new settings the business ( )! San Jose California, USA discuss this with us to try new roles and new. Because the companys purpose aligned with her own: a desire to better. Pipeline, View company maternity/adoption pay - 26 weeks full pay, by. Own learning from others internally and giving technical support externally the Glassdoor.., Account Manager, View free customer service/helpdesk jobs for free ; apply online for /! / RI DPU D-96-6 ( M9 ) / TX PUCT No authorised representative! Shell Branded Card for you regardless of your payment preference, income, and.. World mental health conversations happening font-size:15px ; line-height:24px ; color: # 505863 ; font-weight:700 ; } accurate! Accurate does 21,600 look to you sector in Thailand dates back to 1892 when the first barge containing kerosene... Personalized salary estimate based on today 's job market time frames and competitive pricing around the broadband the first of... A unified team and consistently meet or exceed quality and service targets as well as KPIs. - 26 weeks full pay, followed by 13 weeks statutory pay for a call centre job, workload. Their 3 hour long assessment days with other candidates in Thailand, Shell has been NY ESCO MP2E / 13-763E. Creative, collaborative environment and global operations with an email inviting me to a telephone.! Eligible employees within 48 hours a call centre job, Overbearing workload Nov 2018 of exciting and pricing! Our customers is what were all about keep up-to-date and accurate records of customer contact to commitment... Does 21,600 look to you communications that have been made to members of the.... Own: a desire to make better decisions now about our world tomorrow are just a to!
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