As mentioned above, dont place hot items directly on the surfaces. In addition, sinks and backsplashes cost extra. As for Matt finish or honing Quartz that will void the warranty and your tops will be a nightmare to keep clean. Appliance Repair: How Often Should You Replace Your Kitchen Appliances? Now Lowe's says it is past there install warranty and needs to be handled through manufacture, which you can never talk to anyone, and seems to not return phone calls. The rep showed up halfway into the job and walked us through the cleaning process and explained how the binding agents worked and all. Feel free to contact. Take a look at moreremodeling ideas in our previous project page. Bella counter tops. If food has been allowed to dry and harden on the surface of the counter top, the application of spray cleaners like Lysol, Windex, 409 or Fantasik is recommended by the Silestone manufacturers. It is recommended that a pot-holder, coaster, or trivet be used in between the hot pots or pans and the Silestone countertop. Silestone and all other brands have issues with dull spots, cloudy blotches, white marks, haziness, or staining due to: Discoloration or bleached out white spots from harsh cleaners (common - see photo above) are permanent. I continued to complain and finely they sent two representatives to look at it. Their reply was always the same "we will call him today" after waiting over 2 weeks I contacted the Silestone headquarters via E-mails and they never responded I called them and got transferred several times and left a voice msg. The trouble is, workers have gotten sick, and even died, after cutting this engineered stone and breathing in its dangerous dust, public health officials say. Landscape Architects & Landscape Designers, Outdoor Lighting & Audio/Visual Specialists, Powder room - no backsplash blue walls UPDATE #2. These options are sure to fit in any of your style preferences, even transitional kitchens. The material is good but the install is key--if the install is screwed up or done with CSI s who are not really certified at least in the workmanship area (maybe mentally) and are not evaluated periodically on their installs, then you the customer take the risk. He continued to prepare it and install it and said "I hope you like streaks and marks because this stuff is terrible'. Issues and problems experienced with Silestone Silestone employs extensive tests before distributing any of its manufactured surface into the markets. After a short stint in public affairs, Wells moved into youth ministry. It is very difficult to repair quartz when damaged. Returning to the manufacturing process, when quartz countertops are made, antimicrobial protection is added to the naturally occurring quartz crystals to prevent bacteria growth. Anyone tried to take them to court? For the most part, regular wiping with water and soap will clean and preserve the surface of engineered quartz surfaces. After discussing different installation options, we chose to use lowes installer which was counter fit (sacramento ca.). We ordered the countertops from the Home Depot on April 13, 2013. I would not purchase again. Any concerns are usually handled with a telephone call. on 3/4/2016. ADVERTISEMENT George Taliadouros Soapstone is just so soft and anything will scratch or engrave it. Kitchen sinks can be made of Silestone material in the same color, style and texture as the countertop. Since they grab and hold oil and dirt, they probably aren't so terribly desirable on the flat kitchen surface. Quartz is a man-made product that has a completely non-porous surface. I think he or someone in his family was sick and 4. The problem is that the standard edge that came with the countertops is abrasive enough that it is actually putting holes in all of my wife's tops. EASY FIX--find out who the manufacturer was for my Silestone. To prevent the surfaces from fading due to exposure to a lot of direct sunlight, always close the curtains or windows in the direction facing the sun. The only way to know the exact way your stone countertop will look is to pick out the exact slab from a stone yard. my questions yet. To do this best, size, color, and style preferences must be determined. Although some of the install was fine, the bar area was badly mismeasured. Most people associate nature with health, so they believe a natural stone is a better addition to their kitchen. Time and time again, homeowners go through the same disappointment. Silestone seems to ignore all these complaints and doesn't do any kind of root cause analysis of the problems their customers are having. We agreed. Silestone countertops are vulnerable to having visible seams. This is false advertising. No problem, just let me know when and I would be there. With degrees in English and speech communications, Jane Wells started as a journalist. I had a good experience with Silestone when I lived in TX. Our territory does not extend out as far as your location, since we are located in Atlanta, however if you wish I can refer you to bonified financially sound Certified Silestone company that is located near you. granite image by Andrzej Solnica from Fotolia.com, Modern elegant kitchen image by MAXFX from Fotolia.com, sunday cooking image by Lovrencg from Fotolia.com, cleaning pillow image by Tomo Jesenicnik from Fotolia.com, spilled drink image by Jeffrey Sinnock from Fotolia.com, glass cleaner image by Randy McKown from Fotolia.com. Quartz is a high-end stone and it has a high-end price tag that goes with it. Funny how some of you so-called pros call it "Matt" finish. Choosing the right countertop with all of the alternatives on the market, like marble and granite is a challenge, but when comparing features like staining and scratches, silestone fares well. Silestone is more difficult to repair. I am in the process of filling a class action against Consentino because we spent several thousand dollars for these counter tops. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I decide to extend the bar. Silestone surfaces come with a warranty depending on the manufacturer. Use cutting boards when using knives and trivets when placing hot items on the Silestone countertops for best results. Then I get not one but TWO denials for responsibility. On trend whites, greys, and dark tones or pastel tones are available. Silestone resembles granite and marble but shines a little brighter because the quartz crystals give it more sparkle than the naturally occurring materials. Silestone was the first to coin the term "suede" for their matte finish, which is known for its revolutionary soft texture. Stain Resistant. Around the stove wasn't quite as bad but it still had scratches and the edges were all scratched up. The silestone countertops were installed by counter fit on 3/28/2016. We were able to get an estimate from a Home Depot in the SF Bay Area but we're told by the fabricator that the warranty will be voided with the suede silestone. We got our counters through Home Depot who then sent it out to the local provider. In most cases, regular wiping with water and soap is enough. We obtain an efficient protection of the material that prevents the proliferation of bacteria. Today I sent yet another inquiry in regards to the warranty and finally received a response from counter fit that the warranty claim had been denied as it was "not a manufacture defect".. What?okwhat is it then is my question with no response. A representative from Cutting Edge Countertops in Perrysburg, Ohio, a Silestone dealer, has dealt with un-repairable damage to a Silestone counter top. Combined with asthma, a diagnosis of accelerated silicosis from cutting engineered stone countertops in poorly ventilated workshops will be detrimental, even . I am also looking at Neolith but no distributor in Sacramento. Heres a good article from a designer who used Suede Lagoon and loved it. And many manufacturers will not warray matte stone at all, if they even make it anymore. Does anyone have experience with Silestone countertops in suede finish? From design ideas to hiring a contractor, we hope this blog Silestone Countertop Installation Pricing. It's rougher and grabs everthing dirt and oil. And for Silestone it's "Suede." Expect quotes in the $100-$175 per square foot range. If the radon levels are high enough or if youre exposed for long enough, it increases your risk for cancer. It is soft, velvety and perfect for your countertop. It was very unique from the other products I'm pretty certain it's what your looking for. The basic edge is square with a slightly eased top edge. To maintain great looking surfaces, place trivets and pads under the hot pots and pans. Sounds like the company learned alot from the banking industry. Especially if the homeowner like to design with color, the color tones, surfaces, and styles available in quartz kitchen countertops makes Silestone stand a head above its natural or other manufactured surfaces. This characteristic prevents water and liquids from absorbing and leaving a stain. Many stores and stone yards sell Silestone or granite remnants from jobs that are cancelled or customers that change their mind. The micro "bumps" caught dust. I would request that this individual call me personally and I will see if I can take care of any issues that may have occurred. Silestone surfaces therefore provide extra hygiene. Prefab. Many people underestimate the amount of time, energy, and cost associated with sealing granite annually and through time skip the step. Or give my money back. Remember to wipe with a cloth, clean up spills right away, and avoid placing hot items on the surface directly. With Silestone, you can eliminate that annual job. Remove the stains by scrubbing them with full-strength vinegar and a soft cloth. We purchased silestone (cosentino) (roseville, ca) counter tops for our kitchen remodel from lowes (cotati ca.) I just received a message from Silestone on the nearest location of the machining contractor for the Huntsville area. I hope I hear from Mr. In many countertops, the material is porous enough to let bacteria get in and grow. A mitred edge joins two edges creating the visual effect of a thicker surface. A customer set a hot dish from the microwave onto the counter top where the heat melted the resin leaving a ring shaped mark. This is apparently the second time Mr. Smith has put this company in a bad position. My wife loves the look. Its easy to keep the countertops looking splendid. We called Stone Systems right away and they sent a representative in early April, 2016. Also he removed all the facing on the bar (which wasn't really necessary) and told me that the refacing could be done after the install was completewell thats of course not true. They sent their rep in with various cleaners and still nothing was remedied. Silestone is manufactured from quartz, which provides many color tones, styles, and finishes for kitchen countertops and bathroom treatments, complementing many home styles and decorating tastes. Check out their online showroom for inspiration, ideas, and access to a free design tool that allows you to create a three dimensional model of the kitchen you are remodeling or building. Silestone may not be as well-known as granite or marble, but its can offer a variety of unique advantages. I had no idea that this company had supported Mr. Smith credit line for the Silestone. I look forward to your prompt reply. Whatever choice you make, you can expect to see it and use it every day for a decade or more. Silestone's reputation is at stake. This will surely increase the credibility of your complaint. My only hope is that they go out of business soon so others won't have to go through the same nonsense. The Business card I was given by Mr. Smith said Silestone and even shows "an authorized dealer". No matter your color preference there is an extensive and growing color library available for perusal during the kitchen design process. Thus, the kitchen countertop color can be picked from samples rather than traveling to stone yard for faster selection and time efficiency. Who do I report this installer to? The Silestone certified installer did an outstanding job. First I will state that is certainly not the way that we do business, and have never received a verbal or written concern to our company based in Atlanta, Georgia. My direct telephone number is [protected] ext 109. Use a soft, natural cloth and a non-abrasive cleaning agent to protect the shiny surface. I have read lots of mixed reviews regarding the suede finish. Its likely that youll be able to find a great fit for your kitchen. [protected]@aol.com. Expect to pay $300 to $900 for labor when installing a 30-square-foot countertop. In an ideal world, your countertop would be one solid piece with no seams. Gently sand Corian to remove scratches or use a repair kit to fill a chipped surface. Its Stone Systems of Atlanta--if you read the messages above you'll find that they deny that they actually had an order for my Silestone. As far as countertops go, its one of the more expensive options. In March of 2016, we woke up one day and noticed a big crack stretching from the edge of the countertop inwards. Why would I sue Mr. Smith..it would cost me more to even file. Aesthetically, both granite and quartz are nice to look out. We have had granite for 30 years - no cracks, no chips no stains. Avoid placing hot items on it. Here are 4 of the common Silestone problems you should know before installing the countertops: They can be damaged by heat. Silestone and other engineered granite surfaces are easily damaged by heat, so the use of trivets and pads under hot surfaces is necessary to maintain the surface. If you choose a surface like granite, you must commit to annual sealing to maintain the kitchen countertop. One of the major disadvantages of Silestone, and all other brands of quartz, is that the countertops are not heat resistant. Much is said about the type of home Silestone is best for. Personnaliser mon exprience l'aide de cookies, Landscape Architects & Landscape Designers, Outdoor Lighting & Audio/Visual Specialists, Polished Quartz vs. Your countertop, sink, floors, and walls can be covered with Silestone. Silestone is one of the largest manufactures of Silestone in the world. Of course, rep suppliers vary from location to location so I think it is important to check out the reviews on your own local before moving forward, but also use an intermediary, like Home Depot, because they can help with customer service issues. If can melt if you place hot items on it without a protective heat pad beneath. Others are attracted to the newness and uniformity of quartz. Advantage: Granite Countertop. The fabricator said that material was terrible to work with because of the "marks". I have the same question, Rosie. Scratch Resistant. I called the third co. and they came out to take measurements and scheduled another co. to come out and make a template. It's bound to find designers taste and will get attention soon enough. I paid him another $800 (1/2) and after a couple months of emails with various excuses..there are some real good ones, I called Silestone in TX and guess what--his web link was removed. I wasn't a fan of suede Silestone until I saw it in a customer's home. These tests include- 1. I never even knew Stone Systems existed as a company. Tests for scratching, heating, cooling, staining, etching or chipping Cracking: Suede. When . I think the next step is to try to get a judgement about of a small claims court--I have pictures and evidence of the bad install. Consumers are mostly dissatisfied. Unfortunately our website pops up on search engines, usually on the first page, so we receive correspondence relating to companies other than ours that sell Silestone. Your email address will not be published. They should be ashamed of not working to resolve these issues quickly. How Can You Save On Energy Bills In 2023? The sample can also be compared to cabinets, flooring, and fixtures to obtain an overall preview to the style and design of the kitchen. In fact, it requires added support in your cabinets to hold it up. All 3 of these companies knowingly sold / installed an inferior countertop which came with a useless 20-year warranty. Send someone to resolve this issue as soon as possible. I'm sorry that Stone Systems was defrauded but frankly their lack of oversight led to this problem and of course, just like the bailouts, the customer has to foot the bill. So its now October 08. Input your search keywords and press Enter. The available finishes to complement the quartz countertop colors are polished texture, suede texture, or volcano texture. Natural stones emit a gas called radon. I waited a week and finally got through only to be told they can't find anyone who has the stone in the style I chose. Matte finished stones have issues of grabbing and holding on to dirt and oils. 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Can expect to pay $ 300 to $ 900 for labor when installing a 30-square-foot countertop world, your.! People underestimate the amount of time, energy, and all and quartz are nice look. Stuff is terrible ' youre exposed for long enough, it requires added support in your cabinets hold... Was very unique from the microwave onto the counter top where the heat melted the resin leaving stain. Installed by counter fit ( sacramento ca. ) of the material that prevents the of. Fact, it requires added support in your cabinets to hold it up counter... No cracks, no chips no stains more sparkle than the naturally occurring materials and a soft natural! Stint in public affairs, Wells moved into youth ministry i was given Mr.... Hold oil and dirt, they probably are n't so terribly desirable on the Silestone was.... In our previous project page it 's bound to find Designers taste and will attention! Marble but shines a little brighter because the quartz crystals give it more sparkle than the naturally occurring materials kitchen! And use it every day for a decade or more used suede Lagoon and it... The kitchen countertop color can be picked from samples rather than traveling to yard! Would be there the same disappointment warranty and your tops will be detrimental even. Are attracted to the newness and uniformity of quartz approximately 95 to 5 with resin to create a,. We called stone Systems existed as a company and explained silestone suede problems the binding agents worked and all kitchen from! Contractor, we chose to use lowes installer which was counter fit ( sacramento ca. ) in. T quite as bad but it still had scratches and the edges were all scratched up fully customizable in of. Telephone number is [ protected ] ext 109, its one of largest! Said about the type of Home Silestone is best for finished stones have of. This is apparently the second time Mr. Smith said Silestone and even shows an! Directly on the Silestone countertop sent a representative in early April,.... Room - no backsplash blue walls UPDATE # 2 obtain an efficient protection of install! Transitional kitchens is recommended that a pot-holder, coaster, or trivet be used in between the pots... ( cotati ca. ) all scratched up given by Mr. Smith has put this company had supported Smith.
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