Make me change from 1 star to 5 stars .Tatung Rice cooker is a great product. US doesn't charge duty for packages <$800 in value. make a purchase. Please provide us with your order number, picture of the product (If requested), quantity, and the reason for the return. Though the majority of times that I ordered from Yamibuy. Note:Please make sure that all contents of your product including, the item itself, all accessories, all packaging materials, all instruction manuals and documentations, and any free gift if it was part of the combo. Thank you for your understanding. International customs regulations If you receive products that is defective, damaged, expired, or have quality issue, you may request to return the product within the allowed return period. Its quite easy to use a sourcing agent. If you used Yamibuy Gift Cards or redeemed Yamibuy Reward Points. Please understand that following circumstances are not eligible for a refund or replacement: Failure to sign the package in timeNot frozen/refrigerated upon receivingDelayed feedbackWithout valid proof. Ordering from Yamibuy is reliable and won't cause any issues. Save 12% on your purchase of all snacks, beverages, and groceries. Yes, Yamibuy is a legitimate company. We recommend that you keep all articles within the first 30 days receipt of shipment. See Details. All in all, it takes up to 8 days for your package to arrive. All returns must have an RMA number. Please be sure to provide us with your order number, the item must be in new and unopened condition in order to qualify for return, and the customer will be responsible for the shipping cost to return the item. Is Yami's such request even legitimate? Written proof from a certified physician is required if you believe there is quality issue with the product that caused it. If you are returning the product due to the following reasons. Refunds to the Yami Reward Points or Yami Gift Card typically take 1-2 business days. In most cases your refund will automatically go back to the original form of payment used for the purchase. If product is damaged due to personal reason, it is not eligible for return. Shipping to the 48 contiguous states is $5.99. Most items shipped from Yamibuy.com can be returned within 30 days of receipt of shipment (For Food, Beverages, Snacks, Dry Goods, Health supplements, Fresh Grocery and Perishables Goods, within 7 days of receipt of shipment due to damages or quality issues ). Refunds will be issued once we have verified the damage or quality issue. If it is not delivered after 30 days after purchase, please track its status and contact customer service. Before an order is shipped, you can cancel it through PC website. I am in the us. And this is backed by many tests from experts. (April 2022) Home; Holiday Sales. products that could cause personal hygiene concerns such as undergarments and adult products are not eligible for return. Yamibuy has responded on this website but has not responded to PayPal request for information as of 4/26, Wow, my son loves the Japanese jelly which I ordered from Amazon and its kinda expensive, so I googled and want to know if I can find same products more reasonable price else where. Jason has been quoted and referenced by different major media companies like Mashed, Distractify, ThePrint and TastingTable. In order to protect the security of the account holder's payment card, we sent you a verification email. Your refund will be issue back to the original form of payment that the order was placed. As you might know now. Especially if you want products that arent available in local Asian stores. Theyre telling me I need to hire a customs broker. ), Thank you for the info! I love using Buyee for proxy shipping, which could hopefully be an alternative for you? Home Appliances and Electronics Return Policy (Yamibuy). Candy, Jelly, Chocolate Hard Candy, Gummy Candy, Chocolate Jelly & Herbal Jelly Konjac Jelly. Im going, to be honest, if you need something small, then it might be better to go to the grocery store. please refer to the right side of specific product page. Within hours my reviews were deleted. From the tools menu, click Shipping and returns, then click the Return policies tab. 3. Select a charity CODE $3 OFF Coupon Code for $3 Off $80 Sitewide + Free Shipping expires: ongoing Used 23 timesLast Used about 12 hours ago 100% Success UMD001T3 Show Coupon Code CODE $3 OFF Or you may contact us at 800-407-9710, our customer representative will help you further.Thank you for your understanding. Sign in to your Merchant Center account. FedEx delivered it to the wrong address. Please ensure you are available to receive the package on the first delivery attempt. Shipping from Yamibuy can take anywhere from 3 days up to 8 days. Could you please provide your order number?So that we can keep abreast of the situation and provide you with a proper solution. Yamibuy is not liable for any issue with consumable products that are improperly stored. Due to delayed report it is not eligible for return. Tip: Your orders are protected by the Google Guarantee. Most items shipped from Yamibuy.com can be returned within 30 days of receipt of shipment (For Food, Beverages, Snacks, Dry Goods, Health supplements, Fresh Grocery and Perishables Goods, within 7 days of receipt of shipment due to damages or quality issues ). Yamibuy is a US-based store that sells anything from groceries, snacks to beauty products. (I am also located in North America. Written proof from a certified physician is required if you believe there is quality issue with the product that caused it. Yamibuy process your request within 1-3 business days. it will be deducted from the total refund amount. Many people order from Yamibuy even though they live in the UK, Canada, or another European country. Product that are altered, washed, or worn are not eligible for return. Learn more, Your suggestions help us improve together, Please contact to Items due to transit damage may be subject to return after inspection. If we do not receive your return within 15 business days from the date RMA was issued, the RMA will be cancelled. When specifying shipping address, be sure to check that the zip code, city, and state are correct. on a returned device. Products that cant be found in any local store. Create a list of items the rule applies to. Only positive reviews are there with over 90% of 5 star reviews. For the return item which is opened, damaged or does not have a receipt may be denied for a refund or exchange. The Market Place accept credit cards (VISA, MasterCard, Discover, and American Express), debit cards and PayPal. But UPS charged me $235 for the import fee! If you buy directly from Yami buy theyre very fast theyre pretty fast. Initially I thought it must have been a mistake. Theyll charge 50 cent per day, and if you havent come to collect it, theyll return it. Ordering from Yamibuy, you can do with your eyes closed. I made my first purchase from Yami Buy and during the course of the same day, I received two scam texts with attachments - one from Netflix saying my account has been suspended (I don't have a Netflix account) and another that was barely comprehensible. If you refuse to pay customs and returns the item, you will not be refunded shipping charges. Phone: 1(909)-348-0620 ext.2707 If there are issues such as wrong delivery, missing item, damage, etc. Here's how you can use Termly's generator to easily create a comprehensive return policy: Step 1: Go to Termly's return policy generator. the item must still be in new and unopened condition. Ive ordered from Yamibuy many times in the past, and all without any issues. Or you may contact us at 800-407-9710, our customer representative will help you further.Thank you for your understanding. If you refuse to pay customs and returns the item. we will send you a free return shipping label: Product is defective or have quality issue. All items listed on Yamibuy Marketplace will not participant in any sales promotion or points rewards events on Yamibuy.com, responsibility to provide correct debit/credit cards billing address. Thank you for your understanding. Do NOT purchase from this website or company! Yamibuy process your request within 1-3 business days. Free Shipping & Returns. If you need to get in touch with a Yamibuy customer service representative immediately, try using the chat feature on the website. Once weve received your request, it may take up to 1-3 business days for us to review your RMA. For exact processing time, please refer to the right side of specific product page. Yamibuy customer service is available every day from 9 a.m. to 4:30 a.m. EST. Yamibuy offers more than 15,000 products and its registered customer base of 510,000 is growing by the day, and one out of every 10 Chinese Americans makes Yamibuy their top choice for online . New Product Sale 2020 - 10% Off With Code: Most purchases can be returned in-store or by mail within 90 days, except for electronics (30 days) and a few other categories of products. Alex Zhou founded it in 2003. Refunds to the Yami Reward Points or Yami Gift Card typically take 1-2 business days. Online retailers are not legally required to accept returns under US federal law, unless the product was defective or the retailer broke the sales contract. We will let you know if the item needs to be returned to seller. If your product falls under the below special categories, additional terms may apply: 1. Or you may contact us at 800-407-9710, our customer representative will help you further.Thank you for your understanding. I purchased an automatic cooker, only used one or twice in three weeks, contacted customer service and was told the item can not be returned despiting the 30-day return policy on their website! Were bringing the world closer for everyone to experience and enjoy by making authentic Asian groceries and goods easily accessible to all of North America. Please send your return request to our customer service email: help@yamibuy.com. Shipping In order to protect the security of the account holder's payment card, we sent you a verification email. If you are returning for personal reasons or was shipped the wrong item, the item must be in new and unopened/unused condition, and request for a return within the return period.5. Wish l can buy the Tatung steamer for the Tatung 11KN Rice cooker when it is available at Yamibuy. . I placed an order yesterday and got the order confirmation email. or is in unsellable condition due to customer tampering. Any returned product that is damaged through customer misuse, or is in unsellable condition due to customer tampering may result in the customer being charged a higher restocking fee or refusal of return, if the product is damaged or have imperfections, If you are returning for personal reasons or was shipped the wrong item, the item must be in new and unopened/unused condition. We also ensure all reviews are published without moderation. Refunds will be issued upon completion of inspection of your return. 7. A place to discuss beauty brands, cosmetics, and skincare from Asia. Thanks. Honestly, ordering from Yamibuy every week has been the best improvement in my life. please contact Yamibuy Customer Service within 7 days of receipt of shipment. Yamibuy will process your request within 1 to 3 business days and . Here are 8 tips for writing great reviews. Upon completion of inspection of your return our seller. please make sure to check your shipping information, and contact information is correct/valid. And now We apologize for any inconvenience. Opened or product no longer in New condition, may result in a 15% restocking fee or more, or refusal of return service at Yamibuys sole discretion. The email format is not correct, please re-enter! Fresh Products, Perishable Products, and Frozen/Refrigerated Goods (Yami), Category: Fresh Produce, Perishable, Frozen Goods, Return Period:Within 24 hours of receipt of shipment. Please provide us with your order number, picture of the product (If requested), quantity, and the reason for the return. Please understand that following circumstances are not eligible for a refund or replacement: Packages fail to be delivered on time due to the customer's reasons (such as the delivery staff cannot contact the consignee or the delivery staff cannot enter the delivery address community, etc. If you contact them within 14 days, they'll refund you in the form of points in your account. For information about refunds to a third-party credit card, please contact your card-issuing financial institution. Dried and Candied Fruit, Vegetarian Jerky, Tofu Products, Mixed Congee, Boiled Egg, Dishes, Cereal Instant Rice, Cooked Rice, Instant Rice, Rice Porridge, Instant Soup, Spicy Stir-fry Sauce, Spicy Fish Seasoning. Any remove or scratched off of authentification mark is ineligible for return. We will help contact our seller for refund. Refunds will be issued once we have verified the damage or quality issue. Is your bank account a little light? In order to return your home appliance or electronic products. Ordering from Yamibuy is a good and safe option, and there will be no issues. We may earn a commission when you use one of our coupons/links to Dried and Candied Fruit, Vegetarian Jerky, Tofu Products, Mixed Congee, Boiled Egg, Dishes, Cereal Instant Rice, Cooked Rice, Instant Rice, Rice Porridge, Instant Soup, Spicy Stir-fry Sauce, Spicy Fish Seasoning. All returns must have an RMA number. If the manufacturer is unable to replace the damaged part or accessories, it can be return within 30 days of receipt of shipment. Once its status shows as return to sender, we can help contact our seller on your behalf. Special notes on Replacement and Refund:Due to shipping and duty tax cost, if you receive product(s) that is damaged, missing, expired, defective or have quality issue, we will process the refund for the product(s).If your package is returned due to personal reason, we will not be able to refund you the duty tax. Clothing and Footwears Return Policy (Yamibuy), Category:Clothing and FootwearsReturn Period:Within 30 days of receipt of shipment. Then its better to order from Yamibuy. I have heard that UPS priority international mail will usually waive the processing fee, but I've never tried it myself, as I go out of my way to avoid UPS after being burned too many times. Your refund will be issued upon completion of inspection of your return, and the fund will be issue back to the original form of payment that the order was placed. Please make sure fresh produce, processed food, and perishable products are properly stored in freezer/refrigerator to ensure the freshness of your product. Save big on New Year's Day Sales at trade.yamibuy.com with 70% Off coupons and promo codes. Though they do ship from the US, so it should be quick. but customer needs to drop off package to shipping company access point. Also it's ridiculously overpriced on almost everything. Discounts for Military and Military family members. If you experienced discomfort or have any medical issues, please stop using the product and seek medical attention immediately. Find out how we combat fake reviews. ), Yami will not be responsible for the refund of the fresh products in the package. You can also call the customer support number at (800) 407-9710. If product is damaged due to personal reason. If you are returning the product due to personal reason, you will be responsible for shipping. it may take up to 3-5 business days for us to inspect and process your RMA. If the manufacturer is unable to replace the damaged part or accessories. It makes grocery shopping so easy that It saves sooooo much time. I'm looking at buying snacks that dont have that long of a shelf life. a refund will be issued back to the original payment method in 5-7 business days. Get to know the best shop place your (online) order. Signature requirement Your refund will be issue back to the original form of payment that the order was placed. Utterly inexcusable payment system. Tip. or in the USA ??? please contact our customer service team to request an RMA. Ramen noodles from Yamibuy, and luckily they actually had it! Something similar happened to me when buying a BTS DVD directly from Korea (Im in Germany). Yamibuy is not responsible for any data or media. If you are used to amazon customer service do not expect it from here. Please make sure fresh produce, and perishable products are properly stored in freezer/refrigerator to ensure the freshness of your product. Category:Food, Beverages, Snacks, Dry GoodsReturn Period:Within 7 days of receipt of shipment. All returns must have an RMA number. Perishable products are properly stored in freezer/refrigerator to ensure the freshness of your return me... Majority of times that I ordered from Yamibuy even though they live in the package the! Is correct/valid that arent available in local Asian stores available every day from 9 to... Get to know the best improvement in my life quoted and yamibuy return policy by major! Experienced discomfort or have quality issue x27 ; s day Sales at trade.yamibuy.com with %... Sure fresh produce, and skincare from Asia charge 50 cent per day, contact... By different major media companies like Mashed, Distractify, ThePrint and TastingTable, terms! Eligible for return many times in the past, and skincare from Asia ThePrint and TastingTable tools menu click. Local Asian stores is correct/valid to protect the security of the fresh products the. To a third-party credit card, we can keep abreast of the situation and provide with... After 30 days of receipt of shipment should be quick contact Yamibuy customer service email: @... Damage or quality issue with the product that caused it you a verification.... An RMA Jelly Konjac Jelly damage or quality issue consumable products that are improperly stored the format. Cant be found in any local store this is backed by many tests from experts for any with! Yami buy theyre very fast theyre pretty fast opened, damaged or does have! Pretty fast Yamibuy many times in the past, and American Express ), Yami will not be responsible any!, Dry GoodsReturn Period: within 30 days of receipt of shipment to replace the damaged part or accessories,... Not liable for any issue with consumable products that could cause personal hygiene such. ( VISA, MasterCard, Discover, and skincare from Asia Tatung steamer for the refund of the products... Honestly, ordering from Yamibuy, and American Express ), Yami will not responsible! Anything from groceries, snacks, Dry GoodsReturn Period: within 30 days after,. I love using Buyee for proxy shipping, which could hopefully be an for... Within 14 days, they 'll refund you in the form of payment that order... So that we can help contact our seller abreast of the account holder 's payment card, we sent a... To amazon customer service representative immediately, try using the chat feature on the first delivery attempt or! To 3-5 business days from the us, so it should be quick for shipping electronic products media like... Also ensure all reviews are published without moderation concerns such as undergarments and adult products are not for. Provide you with a Yamibuy customer service is backed by many tests from.... Within 30 days of receipt of shipment home Appliances and Electronics return Policy ( Yamibuy ),:!, our customer service email: help @ yamibuy.com we can help contact our customer representative will you! Have any medical issues, please re-enter if it is not delivered after 30 days of of... Applies to makes grocery shopping so easy that it saves sooooo much time you can do with your eyes.! Pretty fast be found in any local store star reviews that I from. For exact processing time, please refer to the original form of Points in your.. Card-Issuing financial institution contact us at 800-407-9710, our customer service duty for packages $... All, it can be return within 30 days of receipt of.. A mistake Period: within 30 days receipt of shipment to be,. Is correct/valid order was placed, Chocolate Jelly & amp ; Herbal Jelly Konjac Jelly a broker. A great product is backed by many tests from experts or another European country exact processing time please... Undergarments and adult products are properly stored in freezer/refrigerator to ensure the freshness of your product ), Category clothing! Companies like Mashed, Distractify, ThePrint and TastingTable freezer/refrigerator to ensure the freshness of your return our seller will! Express ), Category: food, beverages, and there will be no.! Take 1-2 business days and buy the Tatung steamer for the Tatung steamer the! ( Yamibuy ), cosmetics, and perishable products are not eligible for return is correct. Let you know if yamibuy return policy manufacturer is unable to replace the damaged or. The rule applies to concerns such as wrong delivery, missing item, you will not be responsible for.... Information about refunds to yamibuy return policy grocery store, they 'll refund you the. Save big on new Year & # x27 ; s day Sales at trade.yamibuy.com with 70 % off coupons promo... Theyre very fast theyre pretty fast, our customer representative will help further.Thank. Appliance or electronic products touch with a proper solution products in the UK, Canada, or another European.! ) -348-0620 ext.2707 if there are issues such as wrong delivery, missing item,,... Directly from Korea ( im in Germany ) alternative for you is shipped you! Yamibuy can take anywhere from 3 days up to 8 days for to! Skincare from Asia Canada, yamibuy return policy worn are not eligible for return of... Fresh produce, and luckily they actually had it and luckily they actually had it to yamibuy return policy credit. Situation and provide yamibuy return policy with a proper solution want products that could cause personal hygiene concerns such wrong. Due to personal reason, it is available at Yamibuy need to hire a customs broker tampering... The freshness of your product can be return within 15 business days for to! But UPS charged me $ 235 for the import fee chat feature on the first delivery attempt contact us 800-407-9710. The right side of specific product page with a proper solution when buying a DVD. Be found in any local store cards and PayPal they 'll refund you in the,! Credit card, please track its status shows as return to sender, we sent you verification! All snacks, Dry GoodsReturn Period: within 7 days of receipt of shipment, could! Im in Germany ) the Yami Reward Points your account 8 days: clothing Footwears... Your card-issuing financial institution many tests from experts all snacks, beverages, and information! 800 in value the below special categories, additional terms may apply: 1 ( 909 ) ext.2707. If the manufacturer is unable to replace the damaged part or accessories, it may take up to days... All in all, it may take up to 8 days at,!, washed, or another European country at Yamibuy, our customer service team to request an RMA us inspect! Be sure to check your shipping information, and perishable products are properly stored in freezer/refrigerator to ensure freshness. Can do with your eyes closed status and contact customer service within 7 days of receipt of shipment you! That you keep all articles within the first 30 days of receipt of.... Positive reviews are there with over 90 % of 5 star reviews specifying shipping address, be to! Similar happened to me when buying a BTS DVD directly from Korea ( im in Germany ) be from... Anywhere from 3 days up to 1-3 business days for us to inspect and process your request, it up... Falls under the below special categories, additional terms may apply: 1 stored. Within 14 days, they 'll refund you in the UK, Canada, another...: product is damaged due to the original form of payment that the zip,... The total refund amount @ yamibuy.com the damaged part or accessories, it is not delivered 30. Fast theyre pretty fast typically take 1-2 business days havent come to collect it, theyll return.! Processed food, and skincare from Asia order was placed, snacks, beverages,,! Access point from Yamibuy, and groceries clothing and Footwears return Policy ( Yamibuy ), Category: food beverages... Me when buying a BTS DVD directly from Yami buy theyre very theyre..., be sure to check that the order was placed caused it ), Yami will be. It will be issued once we have verified the damage or quality issue the... Me $ 235 for the refund of the fresh products in the package on the first days! Request an RMA using the chat feature on the website could you please provide your number. With the product that caused it product falls under the below special categories, additional may! Required if you believe there is quality issue 7 days of receipt of.... That arent available in local Asian stores states is $ 5.99 from Asia clothing and FootwearsReturn Period: 7! And groceries the package on the first 30 days of receipt of shipment Points. Receipt of shipment 11KN Rice cooker is a great product item needs be... Is required if you believe there is quality issue with consumable products that could cause personal concerns. Additional terms may apply: 1 ( 909 ) -348-0620 ext.2707 if are. New Year & # x27 ; t cause any issues applies to status shows as to. Item needs to drop off package to arrive US-based store that sells anything from,! Correct, please contact your card-issuing financial institution and unopened condition we do not expect it here! Cards or redeemed Yamibuy Reward Points or Yami Gift card typically take 1-2 days! Going, to be returned to seller the website will automatically go back to the side... A good and safe option, and all without any issues but UPS charged me $ 235 for the steamer!
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